This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for an Implementation Consultant (AI SaaS) based in the United States.
This role sits at the intersection of customer consulting, solution design, and AI-driven SaaS implementation, helping enterprise clients transform how they manage quality assurance processes. You will guide customers from initial discovery through successful platform launch, translating complex operational workflows into scalable, AI-powered solutions. The position involves close collaboration with stakeholders across Customer Success, Sales, Product, and Technical teams to ensure smooth adoption and long-term value realization. You will lead workshops, define implementation strategies, configure solutions, and ensure customers are fully enabled to use the platform effectively. This is a highly consultative, client-facing role where strong communication, analytical thinking, and technical curiosity are essential. It is ideal for someone who enjoys solving complex problems and directly influencing how organizations adopt AI in practical, meaningful ways.
This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for an Implementation Consultant (AI SaaS) based in the United States.
This role sits at the intersection of customer consulting, solution design, and AI-driven SaaS implementation, helping enterprise clients transform how they manage quality assurance processes. You will guide customers from initial discovery through successful platform launch, translating complex operational workflows into scalable, AI-powered solutions. The position involves close collaboration with stakeholders across Customer Success, Sales, Product, and Technical teams to ensure smooth adoption and long-term value realization. You will lead workshops, define implementation strategies, configure solutions, and ensure customers are fully enabled to use the platform effectively. This is a highly consultative, client-facing role where strong communication, analytical thinking, and technical curiosity are essential. It is ideal for someone who enjoys solving complex problems and directly influencing how organizations adopt AI in practical, meaningful ways.
Accountabilities:
- Lead end-to-end customer implementations from discovery and planning through configuration and go-live
- Conduct discovery sessions and workshops to understand client QA processes and define solution requirements
- Translate complex business workflows into scalable AI-driven configurations within the platform
- Deliver customer training sessions and ensure successful onboarding and product adoption
- Collaborate with Customer Success, Sales, Product, and Technical teams to ensure seamless delivery
- Identify project risks, manage timelines, and ensure successful implementation milestones are met
- Act as a trusted advisor to customers, guiding best practices for AI-enabled quality management
- Gather customer insights and feedback to inform product improvements and future enhancements
- Support continuous improvement of implementation methodologies and internal delivery practices
- Ensure customers are fully enabled and self-sufficient post-implementation
- Experience in implementation, consulting, solutions engineering, onboarding, or technical customer success roles within SaaS or technology environments
- Strong understanding of AI concepts, including Large Language Models, and ability to explain them clearly to technical and non-technical audiences
- Excellent communication skills, both written and verbal, with strong attention to detail
- Proven ability to run workshops, engage stakeholders, and manage complex customer relationships
- Strong analytical mindset with ability to break down and solve complex business problems
- Experience working cross-functionally with Product, Sales, and Customer Success teams
- Ability to manage multiple implementations and prioritize effectively in a fast-paced environment
- Customer-centric mindset focused on enabling independence rather than dependency
- Bonus: experience in contact center technology, QA platforms, CCaaS, workforce engagement, or AI-driven process transformation
- Competitive compensation range: $85,000 – $105,000 USD based on experience
- Fully remote role within the United States with flexible working hours
- Monthly home office and co-working space allowances
- Work-from-anywhere flexibility for up to 6 weeks per year
- 23 days of PTO plus US public holidays and paid birthday off
- Paid volunteer day each year
- Company sick pay (up to 8 weeks)
- Health insurance, life insurance, and mental health support coverage
- 401(k) retirement plan with employer contribution
- Opportunity to shape AI-powered SaaS implementations in a high-growth environment
- Strong cross-functional collaboration and influence on product evolution