Principal Product Sustenance Engineer

Google Chrome Microsoft Edge Apple Safari Mozilla Firefox Principal Product Sustenance EngineerFull-timeCompany DescriptionEurofins Scientific is an international life sciences company, providing a unique range of analytical testing services to clients across multiple industries, to make life and our environment safer, healthier and more sustainable. From the food you eat, to the water you drink, to the medicines you rely on, Eurofins laboratories work with the biggest companies in the world to ensure the products they supply are safe, their ingredients are authentic and labelling is accurate.The Eurofins network of companies believes that it is a global leader in food, environment, pharmaceutical and cosmetic product testing and in discovery pharmacology, forensics, advanced material sciences and AgroScience contract research services. It is also one of the market leaders in certain testing and laboratory services for genomics, and in the support of clinical studies, as well as in biopharma contract development and manufacturing. It also has a rapidly developing presence in highly specialised and molecular clinical diagnostic testing and in-vitro diagnostic products.In over 37 years, Eurofins has grown from one laboratory in Nantes, France to over 65,000 staff across a decentralised and entrepreneurial network of more than 950 laboratories in over 1,000 companies across 59 countries. Eurofins companies offer a portfolio of over 200,000 analytical methods to evaluate the safety, identity, composition, authenticity, origin, traceability and purity of biological substances and products.In 2024, Eurofins generated total revenues of EUR 6.95 billion; and has been among the best performing stocks in Europe over the past 20 years.Company URL:Eurofins IT Delivery Center India - Eurofins ScientificEurofins - We are Testing for LifeEurofins - IT division in enabling the businessJob DescriptionJob Title: Principal Product Sustenance EngineerWork Location: BangaloreWork mode: HybridShift timings: 12:00 PM to 9:00 PM ISTJob Description:Role PurposeResponsible for the operational excellence, reliability, and validated state of centrally managed laboratory and business-critical IT applications supporting regulated QC and GxP environments.The role focuses on day-to-day operations, compliance, stability, and lifecycle management of laboratory applications such as Empower, NuGenesis, LabSolutions, and similar systems, ensuring systems remain compliant, available, and fit for purpose across BPT sites.This position works closely with QA, CSV, Infrastructure, vendors, and business stakeholders to maintain validated systems, support audits, and deliver controlled system changes.Key ResponsibilitiesOperational Support & StabilityProvide Level 2 / Level 3 operational support for centrally managed laboratory and enterprise applications, managing incidents across P1 to P4 severity levels in line with ITIL best practices.Perform regular maintenance, upgrades, patching, preventive maintenance, and system health checks.Proactively monitor applications, databases, and virtualized environments to prevent service disruption.Compliance, Quality & CSVEnsure systems operate in compliance with Gxp, data integrity, and internal quality requirements.Contribute to Computer System Validation (CSV) activities, including:IQ, OQ, PQ executionRisk assessmentsData integrity verificationEnsure alignment with GAMP 5, 21 CFR Part 11, and EU Annex 11 principles.Support internal and customer audits, inspections, and validation reviews.Incident, Change & Problem ManagementManage and coordinate incident, change, problem, and exception management activities.Support root cause analysis and contribute to CAPA definition and follow‑up.Collaborate with Infrastructure, QA, CSV teams, and vendors to resolve issues efficiently.Laboratory Application OwnershipAct as a technical subject matter expert for core laboratory applications,...