This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for an Engagement Supervisor based in the United States.
Join a mission-driven healthcare organization dedicated to improving access to behavioral health support for individuals navigating complex medical journeys. In this leadership role, you will oversee member engagement operations, guide a team of Engagement Specialists, and help create compassionate, seamless onboarding experiences for patients. You will combine people leadership, operational excellence, and workflow optimization to enhance service delivery while collaborating with clinical and cross-functional teams. This is an excellent opportunity for a healthcare professional who thrives in a fast-paced, remote environment and is passionate about improving patient outcomes through empathy, innovation, and continuous improvement.
This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for an Engagement Supervisor based in the United States.
Join a mission-driven healthcare organization dedicated to improving access to behavioral health support for individuals navigating complex medical journeys. In this leadership role, you will oversee member engagement operations, guide a team of Engagement Specialists, and help create compassionate, seamless onboarding experiences for patients. You will combine people leadership, operational excellence, and workflow optimization to enhance service delivery while collaborating with clinical and cross-functional teams. This is an excellent opportunity for a healthcare professional who thrives in a fast-paced, remote environment and is passionate about improving patient outcomes through empathy, innovation, and continuous improvement.
Accountabilities
- Lead, coach, and develop a team of Engagement Specialists through regular feedback, performance management, and professional development.
- Conduct compassionate outreach to referred patients, explain available behavioral health services, and guide members through the onboarding process.
- Ensure timely and accurate documentation of patient interactions within electronic health record (EHR) systems.
- Oversee daily member engagement operations, including referral prioritization, onboarding coordination, scheduling, and issue resolution.
- Manage and continuously optimize Patient Relationship Management (PRM) workflows, automations, messaging sequences, routing logic, and enrollment journeys.
- Collaborate with clinical teams to ensure smooth care transitions and appropriate patient support throughout the engagement process.
- Partner with healthcare providers and internal stakeholders to improve referral strategies, operational processes, and patient experiences.
- Develop and maintain documentation, standard operating procedures, quality assurance processes, and workflow playbooks to support scalable operations.
- 5+ years of experience in patient services, care coordination, member engagement, or a related healthcare environment.
- Minimum of 2 years of call center or contact center experience.
- At least 2 years of experience supervising, coaching, or managing team members.
- Experience supporting oncology patients, behavioral health populations, or other vulnerable patient groups is highly preferred.
- Previous experience working within a startup or high-growth organization.
- Experience creating patient-facing communications, including email campaigns, text messaging, or educational materials.
- Familiarity with EHR platforms, PRM tools (such as Tellescope or similar systems), workflow automation, and collaboration platforms.
- Strong verbal and written communication skills with the ability to explain healthcare concepts clearly and compassionately.
- Excellent organizational, problem-solving, and time-management skills with strong attention to detail.
- Empathetic leadership style, emotional intelligence, adaptability, and a collaborative mindset.
- Annual salary ranging from $55,000 to $60,000 USD.
- Fully remote, full-time position within the United States.
- Comprehensive medical, dental, and vision insurance.
- 401(k) retirement plan.
- Generous paid time off and company holidays.
- Company-wide closure during the week between Christmas and New Year's.
- Opportunity to join a fast-growing, mission-driven healthcare organization focused on improving patient outcomes.
- Collaborative culture that supports continuous learning, innovation, and professional growth.