Senior Executive_OSM,UIM,ASAP,OSS Application Support Specialist-Pune

Skip to main contentCareersDashboardProfileEnglishJoin Talent NetworkSign InSingle PositionIf we can connect, we can create a better future. Join us.View All JobsSenior Executive_OSM,UIM,ASAP,OSS Application Support Specialist-PunePune, Maharashtra, IndiaApply NowFind out how well you match with this jobUpload your resumeJob descriptionPerks and benefitsRequisition ID285835Date posted07/18/2026Who we are VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value for customers by delivering intelligent solutions through Talent, Technology & Transformation. As the largest shared services organisation in the global telco industry with 30,000 FTE, our portfolio of next-generation solutions and services are designed in partnership with customers across Vodafone Group, local markets, and partner markets to simplify and drive growth. With our strategic partner Accenture, we work alongside our Vodafone customers, other Telco and tech companies to drive transformation, meet the challenges of our industry and ensure we stay relevant and resilient. This partnership is a unique, industry-first model which brings together the best of in-house and 3rd party capability. We work with customers across 28 countries from 10 VOIS locations: Albania, Egypt, Hungary, India, Romania, Spain, Turkey, UK, Germany, Ireland, and with a network of teams in Czech Republic, Italy, Greece, and Portugal. #VOIS #BeUnrivalled #CreateTheFutureAbout this Role We are seeking a skilled and proactive OSS Application Support Specialist to join our Technology team in Pune. This role focuses on ensuring the stability and performance of Oracle-based provisioning applications, including OSM, ASAP, and UIM. The position involves managing critical incidents, supporting service continuity, and enhancing operational efficiency through automation in a 24x7 support environment.What you’ll do Manage Order and Service Management ticket triaging and resolutionHandle high-priority incidents (P1/P2) and ensure timely restoration of servicesSupport and maintain Oracle OSM, ASAP, and UIM provisioning applicationsCollaborate with cross-functional teams to maintain service continuityDrive automation initiatives to improve operational efficiencyMonitor system performance and proactively identify recurring technical issuesApply ITIL practices including incident, problem, and change managementWork in a 24x7 support model to ensure uninterrupted service deliveryWho you are An individual with at least 3 years of experience in Order Service ManagementFamiliar with telecom and IT service processesSkilled in Unix/Linux and capable of writing shell scriptsProficient in SQL with strong database query-writing skillsExperienced in application support, particularly in telecom environmentsKnowledgeable in WebLogic and ticketing tools such as RemedyFamiliar with ITIL frameworks and operational processesComfortable engaging stakeholders and resolving recurring technical challengesOpen to working in a 24x7 shift environmentExposure to monitoring tools such as AppDynamics or Dynatrace is advantageousNot a perfect fit? Concerned you may not meet every requirement? Vodafone is committed to creating an inclusive workplace where everyone can thrive. If you are excited about this role but your experience does not align exactly with every aspect of the job description, you are encouraged to apply. You may be the right candidate for this or another opportunity, and the recruitment team will support you in exploring where your skills fit best.What's in it for you Opportunity to work on critical telecom provisioning systems within a global organisationExposure to advanced Oracle OSS technologies and enterprise-scale environmentsCollaborative working environment with cross-functional teamsExperience in handling high-impact incidents and service operationsContinuous learning through hands-on operational challenges and automation initiativesWhat skills you will learn Advanced...