Manufacturing Test Technician

**Introduction** At IBM Infrastructure & Technology, we design and operate the systems that keep the world running. From high-resiliency mainframes and hybrid cloud platforms to networking, automation, and site reliability. Our teams ensure the performance, security, and scalability that clients and industries depend on every day. Working in Infrastructure & Technology means tackling complex challenges with curiosity and collaboration. You’ll work with diverse technologies and colleagues worldwide to deliver resilient, future-ready solutions that power innovation. With continuous learning, career growth, and a supportive culture, IBM provides the opportunities to build expertise and shape the infrastructure that drives progress. **Your role and responsibilities** As a Manufacturing Professional: Technician, you will provide technical expertise to ensure products and tools serviceability, utilizing manufacturing GEM process and troubleshooting techniques to identify, prevent, and resolve test failures throughout the manufacturing process. You will work independently according to provided procedures and guide/mentor operators. Your primary responsibilities will include: • Perform Technical Troubleshooting: Identify, prevent, and resolve test failures throughout the manufacturing process using manufacturing GEM process and troubleshooting techniques. • Collaborate with Engineering: Work with Engineering to model new processes and products, providing technical expertise to ensure successful implementation. • Provide Technical Guidance: Guide and mentor operators on manufacturing processes and procedures to ensure efficient and effective production. • Present Status Reports: Present and report status at manufacturing and cross-functional meetings, ensuring clear communication and alignment with team goals. • Support IBM Goals: Utilize knowledge to support IBM goals and various IBM product generations on different manufacturing areas, aligning with the organization's strategy and objectives. **Required technical and professional expertise** • Exposure to Manufacturing Processes: Familiarity with manufacturing GEM process and troubleshooting techniques to identify, prevent, and resolve test failures throughout the manufacturing process. • Experience Working with Engineering Teams: Collaboration with engineering teams to model new processes and products, providing technical expertise to ensure successful implementation. • Understanding of Technical Guidance: Knowledge of manufacturing processes and procedures to guide and mentor operators on efficient and effective production. • Familiarity with Cross-Functional Meetings: Exposure to presenting and reporting status at manufacturing and cross-functional meetings, ensuring clear communication and alignment with team goals. • Basic Understanding of IBM Products: Knowledge of various IBM product generations on different manufacturing areas, aligning with the organization's strategy and objectives. **Preferred technical and professional experience** • LEAN Practices Knowledge: Familiarity with LEAN practices to support IBM's Strategy and transformation, utilizing efficient and effective methods to drive results. • AGILE Methodologies Exposure: Exposure to AGILE methodologies to execute programs and projects in an adaptive and responsive manner, aligning with IBM's goals and objectives. • DESIGN THINKING Principles: Basic understanding of DESIGN THINKING principles to approach problems and challenges in a creative and innovative way, driving solutions that meet client needs. IBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.