Client Relationship Manager - Health (Remote)

Google Chrome Microsoft Edge Apple Safari Mozilla Firefox Client Relationship Manager - Health (Remote)Full-timeEmployee Status: RegularRole Type: HomeJob Posting - Salary Range: $89,865 - $155,767Department: Sales & Business DevelopmentFlexible Time Off: 15 DaysSchedule: Full TimeShift: Day Shift Compensation: USD 89865 - USD 155767 - yearlyCompany DescriptionExperian is a global data and technology company, powering opportunities for people and businesses around the world. We help to redefine lending practices, uncover and prevent fraud, simplify healthcare, create digital marketing solutions, and gain deeper insights into the automotive market, all using our unique combination of data, analytics and software. We also assist millions of people to realise their financial goals and help them to save time and money.We operate across a range of markets, from financial services to healthcare, automotive, agrifinance, insurance, and many more industry segments.We invest in people and new advanced technologies to unlock the power of data and to innovate. A FTSE 100 Index company listed on the London Stock Exchange (EXPN), we have a team of 23,300 people across 32 countries. Our corporate headquarters are in Dublin, Ireland. Learn more at experianplc.com.Job Description Manage day‑to‑day client relationships, support issue resolution, align on goals, and deliver product enhancements.Lead Client Business Reviews with Sales, highlight return on investment, document action items, and outline future strategies.Conduct periodic Workflow Assessments, including planning sessions, user shadowing, recommendations, documentation, and leadership presentations.Guide clients as they transition from implementation to ongoing account management.Partner with Support, Product, and Development to resolve service tickets and ensure a smooth client experience.Promote use of the Customer Community for support cases, product updates, knowledge resources, and training.Collaborate with Customer Success to address product issues and performance concerns.Support contract renewals and contribute to revenue retention and attrition‑avoidance strategies.Identify cross‑sell, upsell, and expansion opportunities with the Regional Sales Director.Monitor product usage to ensure expected return on investment and alignment with client goals.Provide best‑practice recommendations and configuration guidance to improve client outcomes.Gather and support NPS survey participation and use feedback to inform improvements.Maintain client documentation and account insights in Salesforce.Meet all performance metrics and KPIs for assigned accounts.QualificationsHealthcare Claims experience is highly beneficialBachelor's degree or equivalent experience4+ years experience in the healthcare IT industryProvider-based background recommendedProficient in SalesforceConceptual understanding and some use of GenAI, CoPilot, or GPT functionalityUnderstanding of the Healthcare Revenue CycleTeam player, able to collaborate across groups and learn from others - specifically sales, marketing, product, support and implementationFlexible in working with changing needs of organizationsHigh degree of polish appropriate for meeting with clientsTravel up to 30% requiredAdditional InformationBenefits/Perks:Great compensation package and bonus planCore benefits including medical, dental, vision, and matching 401KFlexible work environment, ability to work remoteFlexible time off including volunteer time off, vacation, sick and 12-paid holidaysExplore all our exciting benefits here: https://yourexperianbenefits.com/cand-index.htmlAt Experian, our people and culture set us apart. We're deeply committed to creating an environment where everyone feels they belong and can excel. From inclusion and authenticity to work/life balance, development, wellness, collaboration, and recognition, we focus on what truly matters. Our people-first approach has earned us global recognition: World's Best...