Application Support Specialist

Skip to main content Application Support Specialist Lightspeed Commerce Montreal, Quebec, Canada Apply Join or sign in to find your next job Join to apply for the Application Support Specialist role at Lightspeed Commerce Email or phone Password Show Forgot password? Sign in Sign in with Email or New to LinkedIn? Join now By clicking Continue to join or sign in, you agree to LinkedIn’s User Agreement, Privacy Policy, and Cookie Policy. Application Support Specialist Lightspeed Commerce Montreal, Quebec, Canada 1 week ago 51 applicants See who Lightspeed Commerce has hired for this role Apply Join or sign in to find your next job Join to apply for the Application Support Specialist role at Lightspeed Commerce Email or phone Password Show Forgot password? Sign in Sign in with Email or New to LinkedIn? Join now By clicking Continue to join or sign in, you agree to LinkedIn’s User Agreement, Privacy Policy, and Cookie Policy. Save Report this job Hi there! Thanks for stopping by 👋Are you actively looking for a new opportunity? Or just checking the market? Well… you might just be in the right place!We are looking for an Application Support Specialist to deliver world class support to the Brands & Retailers who utilize the NuORDER by Lightspeed B2B platform to deliver a seamless, more collaborative wholesale process. This position is for someone who has a passion for customer service and a love of technology. You get excited about helping people with technical queries. You are a person who can manage a high volume of incoming customer tickets via chat, & phone support channels.What You’ll Be DoingBecome a NuORDER expert and understand the ins-and-outs of our web and iPad app to best serve client needs in both technical and non-technical fields.Troubleshoot app issues or bugs that are raised by clients or internallyProvide guidance on application features and configuration.Test issues to replicate what a client might be experiencing and how to produce.Be a champion of world-class customer service, and have a passion for delivering a high quality customer experience.Interact professionally with VIP customer clients.Manage a high volume of incoming customer tickets via email, chat, & phone support channels.Work collaboratively to ensure that the best customer outcomes are achieved.What You Need To Bring2+ years experience in an analytic, customer service or SaaS/technology-related roleExperienced in either B2B or SaaS product supportUnderstand B2B eCommerce, wholesale retailing, and merchandising principles is a plusBA/BS or equivalent experience.How You Will Be MeasuredCSAT - Customer Satisfaction scores.Progression in our tracked platform functionality and team process competencies.How You Will SucceedBe a lifetime learner, ready to become an expert in the...