Support Engineer, AI Infrastructure

Role responsibilities

As a Support Engineer, you will build and operationalize AI-powered workflows to enhance Product Support experiences. You will design and maintain integrations across various platforms to improve customer interactions and streamline support operations.

Requirements

Candidates should have 3+ years of experience in shipping integrations and automations, with strong proficiency in modern back-end technologies. Experience with AI workflows and a proven track record of designing effective technical solutions are also required.

Key skills

Integrations, Automations, Internal Tools, Back-end Technologies, APIs, Webhooks, Data Flows, AI Workflows, Customer Support, Stakeholder Management, Monitoring, Quality Checks, Ruby, Python, Go, PostgreSQL

Keywords

AI Infrastructure, Support Engineer, Figma, Decagon, Zendesk, Product Support, Customer Experience, Automation, Integration, LLMs, Data Flow, Operational Data, Chatbots, AI Patterns, Monitoring, Fallback Paths, Guardrails