Customer Success Consultant- CaseMap
Are you passionate about helping customers adopt technology and achieve meaningful results in their work?
Do you enjoy building relationships, delivering impactful training, and driving long-term customer success?
About our Team
LexisNexis Legal & Professional, which serves customers in more than 150 countries with 11,800 employees worldwide, is part of RELX (http://www.relx.com), a global provider of information-based analytics and decision tools for professional and business customers. Our company has been a long-time leader in deploying AI and advanced technologies to the legal market to improve productivity and transform the overall business and practice of law, deploying ethical and powerful generative AI solutions with a flexible, multi-model approach that prioritizes using the best model from today’s top model creators for each individual legal use case. The company employs over 2,000 technologists, data scientists, and experts to develop, test, and validate solutions in line with RELX Responsible AI Principles (https://stories.relx.com/responsible-ai-principles/index.html). 1
About the Role
As a customer-facing representative, you will help new and existing customers successfully adopt, use, and expand their use of CaseMap. You will guide customers through onboarding, deliver product training, and support ongoing engagement to drive long-term value and satisfaction.
Responsibilities
- Guide customers through onboarding and initial product adoption
- Support customer trials and ensure a positive first-use experience
- Deliver engaging product training sessions tailored to user needs
- Build strong relationships with customers including paralegals, IT professionals, and litigators
- Respond to and incorporate customer feedback to enhance the user experience
- Identify customer needs and potential opportunities for expanded product usage
- Contribute to the development of training materials and resources
- Collaborate cross-functionally to improve customer success and retention
Requirements
- Experience working in a customer-facing or client success role
- Strong organizational skills and attention to detail
- Ability to clearly explain technology concepts to a variety of audiences
- Confidence presenting to individuals and groups
- Experience working with legal professionals, IT teams, or similar stakeholders
- Motivated by helping customers achieve measurable outcomes
- Ability to identify customer needs and contribute to growth opportunities
- Willingness to travel up to 25%
Work in a Way That Works for You
We promote a healthy work/life balance across the organization. We offer an appealing working prospect for our people. With numerous wellbeing initiatives, shared parental leave, study assistance and sabbaticals, we will help you meet your immediate responsibilities and your long-term goals.
Working Pattern
Working flexible hours - flexing the times when you work in the day to help you fit everything in and work when you are the most productive. 1
About the Business
LexisNexis Legal & Professional® provides legal, regulatory, and business information and analytics that help customers increase their productivity, improve decision-making, achieve better outcomes, and advance the rule of law around the world. As a digital pioneer, the company was the first to bring legal and business information online with its Lexis® and Nexis® services. 1
We know your well-being and happiness are key to a long and successful career. We are delighted to offer country specific benefits. Click here to access benefits specific to your location.
We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact 1-855-833-5120.
Criminals may pose as recruiters asking for money or personal information. We never request money or banking details from job applicants. Learn more about spotting and avoiding scams here.
Please read our Candidate Privacy Policy.
We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.
USA Job Seekers: