Integrations & Technical Support Specialist
This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for an Integrations & Technical Support Specialist based in United States.
This role sits at the intersection of technology, operations, and partner success, helping ensure seamless data connections across a large digital ecosystem.
You will own the onboarding and ongoing support of API integrations, working closely with external partners and internal technical teams.
The position offers the opportunity to solve complex technical challenges while improving reliability and scalability across integrated systems.
You will combine troubleshooting expertise, communication skills, and technical curiosity to turn integration challenges into effective solutions.
Working in a collaborative environment, you will partner with project managers, implementation teams, and engineers to deliver exceptional experiences.
This is an ideal opportunity for someone who enjoys digging into technical details while building strong relationships with customers and partners.
This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for an Integrations & Technical Support Specialist based in United States.
This role sits at the intersection of technology, operations, and partner success, helping ensure seamless data connections across a large digital ecosystem.
You will own the onboarding and ongoing support of API integrations, working closely with external partners and internal technical teams.
The position offers the opportunity to solve complex technical challenges while improving reliability and scalability across integrated systems.
You will combine troubleshooting expertise, communication skills, and technical curiosity to turn integration challenges into effective solutions.
Working in a collaborative environment, you will partner with project managers, implementation teams, and engineers to deliver exceptional experiences.
This is an ideal opportunity for someone who enjoys digging into technical details while building strong relationships with customers and partners.
Accountabilities:
- Manage end-to-end onboarding of new API integrations with restaurant partners and third-party vendors.
- Test integrations throughout onboarding and software development cycles to ensure reliability and accuracy.
- Document integration processes, configurations, troubleshooting steps, and recurring issues to improve team efficiency.
- Investigate and resolve API-related issues by analyzing logs, tracing requests, reproducing errors, and identifying root causes.
- Interpret and troubleshoot data formats including JSON, XML, and GraphQL payloads.
- Collaborate with engineering teams on complex technical issues by providing clear documentation, findings, and reproduction steps.
- Deliver technical training and guidance to internal teams and external partners.
- Translate technical information for non-technical stakeholders and communicate business requirements effectively to technical teams.
- Partner with project managers, implementation specialists, trainers, and technical leads to support successful integrations.
- Engage with clients and vendors through email, video calls, and screen sharing to resolve issues and maintain strong relationships.
- Identify opportunities to improve processes, tools, and workflows as integration needs evolve.
- Hands-on experience supporting or implementing API integrations in a professional environment.
- Strong understanding of how APIs transfer data between systems and how integrations operate.
- Ability to read, interpret, and troubleshoot JSON and XML data formats, with willingness to learn GraphQL.
- Experience diagnosing technical issues by forming hypotheses, testing solutions, and identifying root causes.
- Familiarity with REST APIs and integration support workflows.
- Strong written and verbal communication skills with the ability to adapt explanations to different audiences.
- Ability to remain calm and effective when managing technical issues under pressure.
- Strong understanding of how technical data connects to business objectives and operational needs.
- Curiosity, creativity, and a problem-solving mindset when addressing complex challenges.
- Ability to collaborate effectively with internal teams, customers, and external partners.
- Willingness to travel up to 5 days per quarter for team gatherings, company events, and collaboration activities.
- Competitive total target cash compensation range of $70,350–$92,400 annually, including base salary and bonus target.
- Market-competitive salary package based on experience, expertise, and location.
- Stock options.
- Flexible paid time off.
- 12 paid holidays.
- 401(k) plan with company match.
- Medical, dental, and vision insurance options.
- Flexible Spending Account (FSA) support.
- Long-term disability insurance.
- Mental health and family planning resources.
- Flexible remote and hybrid work options.
- Opportunities for professional growth and career development.
- High level of ownership, autonomy, and impact within a collaborative environment.
- Employee meal program and additional workplace perks.
- Opportunity to contribute to improving how organizations manage workplace food experiences.
The Integrations & Technical Support Specialist will manage the lifecycle of technical integrations, ensuring smooth onboarding, reliable data exchanges, and effective issue resolution. This role requires strong troubleshooting skills, attention to detail, and the ability to communicate technical concepts clearly across different audiences.
Requirements:
The ideal candidate is a technically curious problem solver with experience supporting integrations and communicating with both technical and business audiences. You should be comfortable troubleshooting complex issues, working independently, and collaborating across teams.