IT Operation Engineer

Google Chrome Microsoft Edge Apple Safari Mozilla Firefox IT Operation EngineerFull-timeJob Type (exemption status): Exempt position - Please see related compensation & benefits details belowBusiness Function: Information TechnologyWork Location: Pasir Gudang WD Media Office--LOC_WDT_MY0101Company DescriptionWD is building the infrastructure behind the AI-driven data economy.As AI scales, so does data. Every interaction, every model, every system generates data that must be stored, managed, and made accessible over time. That’s where we come in.We combine deep engineering expertise with global-scale manufacturing to deliver the storage systems that make AI possible, powering hyperscale data centers, cloud platforms, and enterprise infrastructure worldwide.This isn’t theoretical work. It’s real systems, at real scale, people solving some of the hardest challenges in technology today.We’re looking for people who want to build, solve, and operate at that level.Join us and let’s shape the future of data.Job DescriptionThe Professional 1, Information Technology role is a critical position responsible for maintaining and optimizing the organization's IT infrastructure and operations. The incumbent will be entrusted with the following key responsibilities:Oversee and maintain mission-critical IT operations for desktop, laptop, printer, and user support systems at the designated site.Ensure strict adherence to IT Service Level Agreements (SLAs) by providing expeditious incident resolution and service request fulfillment.Implement and uphold IT Incident Management protocols, including timely escalation of critical issues when necessary.Conduct comprehensive monitoring and reporting of IT service performance metrics to ensure optimal system functionality.Administer IT Security solutions and Patch Management systems, guaranteeing stringent compliance with operational and security protocols.Liaise with Global Network and Global Server teams to facilitate seamless integration of network and server infrastructure projects.Contribute to the maintenance and enhancement of IT systems' reliability, security, and performance optimization.Participate in the management and support of site-specific IT projects, including meticulous planning, execution, and progress tracking.Engage in process improvement initiatives to elevate service delivery standards and operational efficiency.Proactively identify opportunities to streamline processes, reduce systemic complexity, and enhance IT service delivery mechanisms.Contribute to the ideation and implementation of innovative IT solutions designed to augment user experience and operational effectiveness.Meticulously document and disseminate successful improvements for potential replication across multiple sites, fostering organizational learning and best practices.QualificationsRequired:Bachelor’s Degree in Information Technology, Computer Science, or related fieldAt least 1 year of experience in the IT Operation field.Preferred:Knowledge in Artificial Intelligence, Machine Learnings, Data Analytics will be an added advantageBasic knowledge of IT infrastructure, networking, and system administrationEagerness to learn, innovate, and grow in a global IT environmentSkills:Familiarity with IT service management concepts (e.g., ITIL) is a plusStrong problem-solving, analytical, and communication skills.knowledge in AI, Data Analytics, Machine Learning preffered. Additional Information#LI-KT1WD thrives on the power and potential of diversity. As a global company, we believe the most effective way to embrace the diversity of our customers and communities is to mirror it from within. We believe the fusion of various perspectives results in the best outcomes for our employees, our company, our customers, and the world around us. We are committed to an inclusive environment where every individual can thrive through a sense of belonging, respect and contribution.WD is committed to offering...