Business Mgmt Specialist, Workforce & Planning

Work Location:

Toronto, Ontario, Canada

Hours:

37.5

Line of Business:

Business Management, Strategy & Support

Pay Details:

$96,900 - $136,800 CAD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Job Description:

Business Mgmt Specialist, Workforce & Planning

Location: Toronto, ON

The Opportunity

This role owns how third-party workforce is planned, governed, and executed across Business Banking, Wealth and TD Insurance (BWI), a large, complex and diverse technology organization.

You will operate at the center of business demand, delivery execution, and financial control — ensuring external workforce is deployed intentionally, not reactively. Much of this operating model is still evolving, and you will play a key role in building the processes, reporting, and controls required to manage it effectively at scale.

This is a hands-on role for someone who combines strong operational judgment with the ability to bring structure to ambiguity.

What You’ll Own

Third-Party Workforce Strategy & Demand Control

• End-to-end planning and governance of third-party workforce across BWI

• Translate business demand into structured, controlled workforce plans

• Partner closely with impacted stakeholders to validate demand, challenge assumptions, and ensure alignment to priorities

• Establish and enforce demand controls to ensure workforce requests are justified, prioritized, and aligned to financial guardrails and strategic initiatives

• Identify capacity gaps, over-allocation, and execution risks early and take action to address them

Financial Oversight & Workforce Investment

• Support the management of forecasting, tracking, and control of third-party workforce spend

• Ensure workforce decisions are grounded in cost transparency and financial discipline

• Monitor variances and proactively address risks to budget and targets for third-party workforce

Governance, Accountability & Risk Management

• Stand up and drive consistent processes for demand intake, approval, and execution

• Ensure adherence to governance standards across workforce planning and vendor engagement

• Own exceptions, escalations, and decision points related to workforce and delivery risk

• Hold stakeholders accountable to defined processes, thresholds, and controls

Performance Management (Vendors & Workforce Outcomes)

• Define and track performance measures for third-party workforce (e.g., productivity, utilization, delivery outcomes)

• Partner closely with impacted stakeholders to assess workforce effectiveness, not just fulfillment

• Drive performance conversations with vendors and internal stakeholders, including issue escalation and remediation

• Ensure workforce performance data informs future demand and sourcing decisions

Reporting, Data & Operational Insight

• Build reporting that enables decision-making across demand, spend, and performance

• Use tools like Excel and Power BI to structure complex workforce and financial data

• Develop lightweight solutions (e.g., Power Apps) to improve data capture and workflow efficiency where needed

• Improve data quality and reduce manual effort through automation and simplification

What You Bring

• Experience managing or supporting third-party workforce, vendor models, or resource planning in a complex environment

• Strong financial acumen (forecasting, budgeting, variance management) tied to workforce decisions

• Proven ability to challenge demand, influence leaders, and drive disciplined decision-making

• Advanced Excel skills and experience building practical, decision-focused reporting (Power BI or similar)

• Experience using tools like Power Apps to improve workflows (pragmatic, not over-engineered)

• High attention to detail with strong operational judgment

• Comfort working in ambiguity and building structure from the ground up

What Success Looks Like

• Third-party workforce demand is controlled, justified, and aligned to business priorities

• Third-party workforce spend is predictable, transparent, and actively managed

• Performance of external resources is measured, understood, and continuously improved

• Leaders have clear visibility to make informed workforce and investment decisions quickly

• Processes reduce reactive hiring and increase planned, strategic deployment of resources

Why This Role Matters

Without strong ownership of third-party workforce, organizations overhire, overspend, and underperform.

This role brings control, visibility, and accountability — ensuring external workforce investment delivers measurable business outcomes.

Who We Are:

TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we strive to make every interaction, product, and experience remarkably human and refreshingly simple for over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to foster deeper relationships, ensure disciplined execution, and build a simpler, faster banking experience. TD is deeply committed to being a leader in client experience, that is why we believe that all colleagues, no matter where they work, are client facing. Together, we are reimagining what banking can be for our clients, colleagues and communities.

Our Total Rewards Package
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. Learn more

Additional Information:
We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home.

Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements.

Colleague Development

If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities.

If you’re passionate about helping clients and building deep, lasting relationships, TD offers diverse career paths where you can grow your expertise and make a meaningful impact.  

We're committed to your success and foster a respectful workplace where diverse perspectives are valued, everyone has fair opportunities to grow, and you can unlock your full potential to achieve your career goals. Here at TD, we hire and develop the best.

Training & Onboarding
We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.

Interview Process 
We’ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation
Your accessibility is important to us. Please let us know if you’d like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.

We look forward to hearing from you!

Language Requirement (Quebec only):

Sans Objet