Food & Beverage Multi Outlet Supervisor

 

• Ensure consistent, high-quality service standards across all outlets 
• Oversee front-of-house operations, including casino beverage service and restaurant outlets 
• Verify all opening, closing, and operational procedures are performed to standards 
• Conduct regular floor presence, including table visits, to ensure guest satisfaction and build relationships 
• Maintain a clean, safe, and properly functioning environment in all areas
• Supervise, coach, and develop supervisors and front-of-house employees 
• Implement and oversee training programs to ensure service excellence 
• Conduct employee evaluations, performance appraisals, and development planning 
• Maintain positive employee relations and administer progressive discipline when necessary 
• Demonstrate and reinforce service standards (friendly greeting, engagement, guest satisfaction, and warm farewell)
• Create and manage schedules to ensure optimal service levels and labor efficiency 
• Ensure training and staffing plans are executed accurately and timely
• Manage budgets, labor costs, and operational expenses while minimizing overtime
• Monitor cash handling procedures, including cash drops and cashier accuracy 

 

 

 

ADDITIONAL REQUIREMENTS

• Ability to stand, walk, bend, and lift up to 50 lbs. 
• Ability to work long hours, including nights, weekends, and holidays 
• Comfortable working in high-noise, fast-paced environments with secondhand smoke exposure 
• Ability to respond calmly under pressure and handle challenging situations 
• Must be able to observe, communicate, and respond to visual and auditory cues

• Strong leadership, communication, and interpersonal skills 
• Excellent customer service and team-building abilities 
• Ability to manage multiple priorities in a fast-paced environment 
• Demonstrated problem-solving and decision-making skills 
• Ability to work independently and collaboratively
• High School diploma or equivalent required 
• College degree preferred 
• 3–5+ years of progressively responsible food & beverage leadership experience (including supervisory roles)