This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Digital Account Manager based in the United States.
This role is centered on managing and growing a portfolio of digital marketing client accounts in a fast-paced, performance-driven agency environment. You will serve as the primary point of contact for assigned clients, ensuring clear communication, strong relationship management, and alignment on marketing performance goals. The position requires a balance of strategic thinking and hands-on client management, translating campaign data into clear business insights. You will collaborate closely with internal specialists to monitor performance, identify risks, and ensure timely execution of marketing initiatives. Strong communication and organizational skills are essential, as you will lead client meetings and deliver performance updates with clarity and confidence. This is a remote, client-facing role offering exposure to diverse marketing channels and high-impact business outcomes.
This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Digital Account Manager based in the United States.
This role is centered on managing and growing a portfolio of digital marketing client accounts in a fast-paced, performance-driven agency environment. You will serve as the primary point of contact for assigned clients, ensuring clear communication, strong relationship management, and alignment on marketing performance goals. The position requires a balance of strategic thinking and hands-on client management, translating campaign data into clear business insights. You will collaborate closely with internal specialists to monitor performance, identify risks, and ensure timely execution of marketing initiatives. Strong communication and organizational skills are essential, as you will lead client meetings and deliver performance updates with clarity and confidence. This is a remote, client-facing role offering exposure to diverse marketing channels and high-impact business outcomes.
Accountabilities:
- Act as the primary point of contact for a portfolio of digital marketing clients, ensuring strong relationships and consistent communication
- Lead client meetings, performance reviews, and strategic discussions with clarity and confidence
- Translate campaign performance data into clear, ROI-focused insights and business-oriented reporting
- Collaborate with internal teams (media buyers, SEO specialists, project managers) to ensure timely and effective campaign execution
- Monitor account performance, proactively identify risks or opportunities, and escalate issues when necessary
- Ensure clients are informed, supported, and confident in ongoing marketing initiatives
- Maintain structured workflows, documentation, and operational processes across accounts
- Support client retention and satisfaction through proactive communication and problem-solving
- Contribute to continuous improvement of account management practices and client experience
- 8–9+ years of experience in digital marketing, account management, client success, or similar client-facing roles
- Mandatory experience working within a digital marketing agency environment
- Strong understanding of digital marketing channels including paid media, SEO, content marketing, analytics, and conversion tracking
- Proven ability to manage multiple client accounts simultaneously with strong organizational skills
- Excellent written and verbal English communication skills with strong presentation ability
- Experience translating marketing performance into clear, business-focused storytelling and ROI insights
- Strong client relationship management and meeting facilitation skills
- Familiarity with structured workflows, SOPs, and project delivery processes
- Hands-on experience using AI tools (e.g., ChatGPT, Claude, or similar) in marketing workflows
- Strong attention to detail, responsiveness, and proactive problem-solving mindset
- Ability to work effectively in a fast-paced, performance-oriented environment
- Availability to work aligned with U.S. Eastern business hours
- Experience with HubSpot, Pipedrive, or similar CRM tools
- Familiarity with ClickUp or project management platforms
- Experience with Google Analytics and reporting dashboards
- Exposure to call tracking tools such as CallRail
- Experience supporting client retention, upselling, or referral initiatives
- Monthly compensation of $3,000 USD (full-time role)
- Fully remote position with long-term stability
- Full-time schedule (approximately 40 hours per week)
- U.S. Eastern time zone alignment (Monday–Thursday 8:00 AM–5:00 PM EST, Friday 8:00 AM–12:00 PM EST)
- Performance-based bonus opportunities tied to retention, referrals, and overall performance
- Clear career progression path with increasing account responsibility and complexity
- Exposure to a fast-growing digital marketing agency environment
- Collaborative, systems-driven workflow with strong internal support.
In this role, you will oversee client relationships and ensure the successful execution and communication of digital marketing initiatives across multiple accounts.
Requirements:
Candidates should bring strong agency experience, excellent communication skills, and the ability to manage multiple client relationships in a fast-moving digital marketing environment.
Nice to Have: