Technical Project Specialist, Help Content & VOC

Brief info about Vinted 

Our mission is to make second-hand the first choice, and we're looking for people who want to help us get there. Every day, we work together to help our members buy and sell pre-loved clothing and lifestyle items, giving each piece a second life – or even a third.
The Vinted Group is made up of three business units that support this mission:

Vinted Marketplace is Europe’s leading platform for second-hand fashion and a go-to destination for all kinds of pre-loved items, with a growing range of categories. Our platform connects millions of members across 20+ markets, helping great items find a new life.

Vinted Go enhances the shipping experience with a vast network of over 500,000 pick-up and drop-off points, partnering with more than 60 carriers across Europe, with added services like item verification for peace of mind on high-value pieces.

Vinted Pay is the newest part of the Vinted Group, dedicated to bringing secure, reliable payments to buyers and sellers across Europe. Seamlessly integrated into the Vinted app, it helps keep every transaction safe, efficient, and easy for our members.

Founded in 2008 in Lithuania, Vinted began as a way for friends to find new homes for clothes they no longer needed. In 2019, we became Lithuania's first unicorn! Today, our headquarters remain in Vilnius, and we've grown with offices across Europe, supported by a team of over 2,000 people. 

Information about the position 

As a Technical Project Specialist, you will be responsible for the technical activation and maintenance of Help Center content. This includes uploading and publishing content through the content management system (CMS), configuring and adjusting settings, as well as keeping documentation about content up-to-date. You will also conduct quality assurance checks on uploaded content to ensure consistency, accuracy, functionality, and compliance with established Help Center standards.

Additionally, you will play a vital role in overseeing project execution from planning through delivery. This includes defining clear timelines, proactively identifying risks, identifying and coordinating with relevant stakeholders as well as  monitoring progress and changes that may impact delivery. You will be expected to provide timely and transparent communication on project status, ensure alignment across the unit, and help drive projects forward to successful and on-time completion.

This role requires close collaboration with both internal teams and external key stakeholders, including Product, Localization, Project Management and other cross-functional teams. You will help ensure smooth coordination, clear communication, and strong alignment between stakeholders so that Help Center content and internal initiatives are delivered with accuracy, consistency, and impact.

In this position, you’ll 

Coordination & process improvements

• Support end-to-end project execution by defining timelines, deliverables, milestones, and dependencies.
• Monitor project progress, identify risks or blockers, and proactively communicate updates, changes, and next steps to relevant stakeholders.
• Coordinate with internal teams and external stakeholders, including Product, Legal, Localization and other teams, to ensure alignment and smooth execution.
• Contribute to improving internal team processes, standards, and ways of working to support efficient daily operations.
• Create and maintain clear documentation, checklists, and operating guidelines for recurring workflows and processes.
• Collaborate with the product team on the CMS improvements, providing feedback
• Coordinate and support internal initiatives to foster process improvements.

Content management 

• Activate the tools from the technical side: upload content to our CMS, setup/adjust settings and rules
• Ensure technical quality assurance of uploaded content and enabled settings in Help Center
• Support strategic initiatives and marketplace projects
• Ensure that tool documentation is up to date
• Troubleshoot content, CMS, workflow, or configuration-related issues and help drive timely resolution.

About you 

• Strong attention to detail, ensuring accuracy and consistency across tasks and deliverables.
• Comfortable working with digital tools, including CMS platforms, project management tools, Google Sheets, and Google Docs.
• Quality-driven mindset, with a focus on ensuring content, settings, and processes meet required standards for accuracy, consistency, and usability.
• Strong project management skills, including the ability to manage timelines, deliverables, priorities, risks, and blockers to ensure smooth execution.
• Excellent written and verbal communication skills, with the ability to convey information clearly and effectively to diverse stakeholders.
• Process improvement mindset, proactively identifying opportunities to improve workflows, standards, quality, speed, and operational efficiency.
• High ownership and accountability, taking responsibility for execution quality and driving tasks to completion.
• Adaptable and flexible, able to handle changing priorities, evolving requirements, and fast-paced business needs.
• Structured and organised working style, with the ability to manage multiple tasks, documentation, dependencies, and workflows in a clear and systematic way.
• Proactive problem-solver, with a willingness to learn, adapt, and continuously improve.
• Strong organisational and prioritisation skills, with the ability to manage workload effectively.
• Fluent in English.

Work perks 

• The opportunity to benefit from our share options programme
• 25 working days of holiday
• Access to all the tools & tech needed for work
• Home office support: we provide IT workstation equipment and a personal budget of up to €540 for home workplace furniture
• Private health insurance
• Confidential Employee Assistance Program (EAP) for you and your family
• Frequent team-building events
• A personal monthly budget for shopping on Vinted
• The opportunity to spend up to 90 days per year - 21 of which can be spent working outside of the EU - on workation
• A dog-friendly office
• In Vilnius office: gym & in-house meals at friendly prices
• In Kaunas office: a monthly lunch allowance, and a once-a-week provided in-house lunch and breakfast

Working at Vinted 

Individual Learning Budget

We invest in your professional growth! As part of our commitment to continuous learning, we offer an annual learning budget to support your personal and career development through courses, certifications, workshops and more.

Hybrid Work

We’ve adopted a hybrid workplace model where 2 days in office are recommended but not enforced. It’s up to you and your team to decide on the exact days you’ll spend working together in person.

Equal Opportunity

The Vinted Group is committed to building an inclusive workplace where people from all walks of life feel a sense of belonging. We welcome applications from people of all backgrounds, identities and life experiences. At Vinted, all applicants are treated fairly without regard to their race, age, religion or belief, sex, national origin, citizenship, gender identity, sexual orientation, disability, or any other protected characteristic.

The gross monthly salary range for this position is:€1.917—€2.592 EUR