SVP, Global Practices & Delivery Acceleration

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Job Category

Customer Success

Job Details

About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

Role Summary

The Senior Vice President of our Global Acceleration Hub is responsible for defining and scaling Salesforce Professional Services' global delivery capabilities, practice strategy, workforce readiness, delivery innovation, and acceleration ecosystem.
This executive will lead a global organization of practice leaders, architects, subject matter experts, and transformation teams focused on driving delivery excellence, customer outcomes, AI-enabled delivery, and operational innovation across all regions.
The SVP serves as the a strategic bridge between Product Engineering, Professional Services, Global Delivery Centers (GDC), Customer Success, Sales, Alliances, and Architecture teams, ensuring customer insights, implementation experience, and delivery intelligence directly influence product innovation while enabling rapid adoption and scale of new capabilities across the ecosystem.
The role will be accountable for accelerating customer value realization, improving delivery productivity, scaling expertise globally, driving reusable assets and AI-powered delivery models, and ensuring Salesforce's delivery organizations operate as an integrated global ecosystem.

Primary Responsibilities

Global Practice Strategy & Leadership

• Define and execute the global strategy for Professional Services practices across all major Salesforce solution areas.
• Lead a global team of practice and capability leaders responsible for workforce readiness, solution excellence, innovation, and delivery effectiveness.
• Establish consistent standards methodologies, governance frameworks, and operating models across practices and geographies.
• Align practice investments, talent strategies, and capability development plans to evolving customer demand and strategic business priorities.
• Act as a force multiplier by scaling expertise, best practices, and thought leadership across the broader delivery organization.

Global Delivery Acceleration

• Lead the Global Acceleration Hub supporting AMER, EMEA, and APAC delivery organizations.
• Establish scalable models for:
  • Pre-Sales SME Support
  • Delivery SME Support
  • Escalation Management
  • Reusable Assets & Accelerators
  • Solution Quality & Best Practices
• Enable rapid mobilization of expertise to support strategic customer engagements, complex implementations, and critical escalations.
• Drive consistency, quality, and speed-to-value across all delivery organizations.

Product, Engineering & Innovation Partnership

• Serve as the primary executive liaison between Professional Services, Product Management, and Engineering organizations.
• Establish and operationalize a closed-loop feedback model that captures customer, delivery, and implementation insights and translates them into actionable product and platform priorities.
• Partner with Product and Engineering leadership to influence roadmap investments based on customer demand, implementation experience, adoption trends, and delivery intelligence.
• Ensure delivery organizations maintain visibility into product roadmaps and emerging capabilities, enabling proactive workforce readiness and customer adoption.
• Champion early-adopter programs, customer pilots, and strategic initiatives that accelerate product maturity and customer value realization.
• Establish executive governance forums with Product and Engineering leadership to review customer trends, adoption patterns, delivery challenges, and future investment opportunities.

AI, Innovation & Delivery Transformation

• Champion enterprise-wide acceleration of AI-enabled delivery models, ensuring innovations developed by Global Delivery Transformation, Agentic Innovation teams, and GDCs are rapidly operationalized and adopted across delivery organizations globally.
• Drive adoption of AI agents, automation capabilities, accelerators, and emerging technologies across Professional Services and Global Delivery.
• Establish mechanisms to capture, scale, and reuse delivery knowledge, implementation patterns, and innovation across projects and geographies.
• Champion continuous improvement and innovation that improves productivity, quality, customer outcomes, and operational efficiency.
• Lead transformation initiatives that redefine how Salesforce delivers customer value.

Architecture, Technology & Productivity Enablement

• Partner with Enterprise Architecture, Technology Foundations, and Productivity Engineering teams to establish scalable delivery platforms and standards.
• Drive adoption of delivery technologies, engineering best practices, reusable assets, and operational tooling.
• Establish visibility into delivery performance through telemetry, productivity metrics, and operational insights.
• Ensure delivery technology investments, AI platforms, and reusable assets operate as an integrated ecosystem rather than standalone initiatives.
• Support the development of future-state delivery architectures and technology strategies.

Customer & Executive Engagement

• Serve as executive sponsor for strategic customers, transformational programs, and high-priority initiatives.
• Collaborate with Sales, Customer Success, Product, and Alliances leadership to shape customer strategies and complex pursuits.
• Engage directly with CIOs, CTOs, COOs, and other C-suite leaders to align transformation initiatives with measurable business outcomes.
• Act as a trusted advisor to both internal and external executive stakeholders.
• Support large strategic pursuits and critical customer engagements that accelerate business value realization.

Talent, Leadership & Organizational Development

• Build and develop a world-class leadership team capable of scaling globally.
• Establish career development pathways and capability-building programs for consultants, architects, engineers, and technical specialists.
• Foster a culture of innovation, accountability, inclusion, and continuous learning.
• Drive workforce planning strategies aligned to future market demand, technology evolution, and business priorities.
• Inspire leaders and teams to perform at the highest levels while maintaining Salesforce's culture and values.

Business Performance & Operational Excellence

• Own strategic objectives and key performance indicators related to:
  • Delivery Excellence
  • Customer Success
  • Practice Growth
  • Utilization
  • Productivity
  • Profitability
  • Employee Engagement
  • Capability Development
  • Innovation Adoption
• Provide executive-level visibility into performance, capability maturity, strategic initiatives, and business outcomes.
• Drive operational excellence through scalable processes, governance, metrics, and continuous improvement programs.
• Ensure alignment between strategic priorities, resource investments, and measurable business results.

Preferred Experience

• 15+ years of leadership experience within professional services, consulting, systems integration, enterprise software, or cloud technology organizations.
• Proven success leading large-scale global delivery organizations across multiple geographies.
• Demonstrated experience building and scaling high-performing practices, centers of excellence, or capability organizations.
• Strong understanding of enterprise architecture, cloud platforms, AI technologies, digital transformation, and large-scale customer implementations.
• Significant experience partnering with Product Management and Engineering organizations to influence roadmap direction and accelerate adoption of new technologies.
• Track record of driving operational excellence while delivering sustained revenue growth, profitability, and customer success.
• Experience leading highly matrixed organizations and influencing executive stakeholders across multiple functions.
• Demonstrated success engaging at CIO, CTO, COO, and C-suite levels.
• Proven ability to lead organizational transformation and large-scale change initiatives.

Leadership Characteristics

TRUST: Demonstrates integrity, transparency, accountability, and sound judgment in all interactions.

ADAPTABLE: Thrives in environments of ambiguity, complexity, and rapid change while maintaining focus and execution.

BEGINNER'S MIND: Maintains curiosity, continuously learns, challenges assumptions, and seeks innovative approaches to solving problems.

MULTIPLIER: Develops leaders, amplifies organizational capability, and creates opportunities for others to excel.

STRATEGIC LEADER: Combines long-term vision with disciplined execution and strong business acumen.

EXECUTIVE COMMUNICATOR: Communicates with clarity, confidence, and influence across all levels of the organization, including C-suite stakeholders.

COLLABORATIVE: Builds strong partnerships across Product, Engineering, Sales, Customer Success, Professional Services, and Global Delivery organizations to achieve shared outcomes.

Unleash Your Potential

When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.

Accommodations

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Posting Statement

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