Implementation Advisor

Privacy PolicyJob OpeningsImplementation AdvisorImplementation Services - Toronto, Ontario (Remote)About PSD CitywideReady to make a real impact on communities across North America? PSD Citywide isn’t just a software company; we’re transforming how Local, First Nations, and Regional Governments achieve success and build sustainable futures for their communities. As a recognized leader in Enterprise Asset Management, maintenance management, and planning solutions, we provide cutting-edge software and expert advisory services that improve infrastructure and public services. Why join us? We are a "Fun-clusive" organization! This means we intentionally foster a supportive and engaging culture where your contributions are celebrated, your skills are rewarded, and your career growth is encouraged. Ready to influence change? Bring your expertise in technology and data to our team and directly shape how local governments improve service delivery. Apply now! Job Description The Implementation Advisor will lead small to large multi-phase software implementation projects for municipal Building, Planning, and Community Development departments across North America. Working directly with local government staff, the Implementation Advisor will analyze permitting, licensing, inspection, and land-use workflows to design solutions that support efficient, transparent community development processes. This role requires a strong ability to understand municipal operations, interpret business and data requirements, and translate them into effective system configurations. The Implementation Advisor will create and maintain project documentation, deliver training to end users, and collaborate with internal teams to ensure successful project outcomes. They must possess strong analytical and problem-solving skills, with the ability to clearly communicate solutions while adhering to project deliverables and timelines. This is a Full Time Remote position, the successful candidate must live in Canada. Responsibilities & Duties Act as Project Manager on small to large multi-phase software implementation projects for municipal Building and Planning departments. Plan, track, and communicate throughout the implementation lifecycle, managing project constraints to achieve client success objectives. Serve as a trusted advisor to municipal clients, offering best-practice recommendations for permitting, inspections, planning workflows, and development review processes. Facilitate requirements-gathering sessions with planners, inspectors, permit technicians, and administrative staff to identify business objectives and operational needs. Provide software demonstrations tailored to municipal permitting, licensing, and land-use management use cases. Create and maintain configuration, testing, process, and project documentation; configure model components based on municipal workflow analysis. Analyze data sets related to permits, inspections, parcels, and planning applications to determine optimal configuration and migration strategies. Deliver both synchronous and asynchronous end-user training for municipal staff, remotely or onsite as required. Develop detailed written technical specifications for data imports/exports, custom routines, and support issues. Utilize internal Project Management Software to manage the lifecycle of each implementation and prepare project reports and status updates. Understand PSD’s product release and patch process and plan for potential impacts on municipal clients. Participate in team status meetings, review JIRA tickets, collaborate on solutions, and prioritize requirements. Escalate client issues to appropriate team members to ensure timely resolution. Other duties as assigned. Qualifications 3–5 years experience in a similar role implementing complex software modules or municipal technology solutions. College Diploma or University Degree in Computer Science, Information Management, GIS, Urban Planning, Civil Engineering,...