Transport Assistant Manager

JLL empowers you to shape a brighter way.  

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

What this job involves:

As an Assistant Transport Manager at JLL, you'll play a vital role in supporting the seamless operation of transportation services for one of our premier client accounts. Working alongside the Transport Manager, you'll help coordinate fleet operations, driver scheduling, and logistics planning to ensure safe, efficient, and cost-effective transport solutions. This position offers the opportunity to develop your leadership capabilities while managing day-to-day operational challenges in a fast-paced environment. At JLL, we embrace more innovative ways of working and prioritize opportunities to strengthen and advance your career, and this role provides excellent exposure to facilities management operations and client relationship building. You'll be instrumental in maintaining service excellence standards, implementing process improvements, and ensuring compliance with transportation regulations and safety protocols. What sets JLL apart is our culture of collaboration, locally and across the globe, and you'll have the chance to mentor transport staff, collaborate with cross-functional teams, and contribute to strategic planning initiatives that shape the future of our transport operations. You'll act as a single point of contact for transport escalations while driving continuous improvement in service delivery and operational efficiency.

What your day-to-day will look like:

• Oversee shift-level transport operations, ensuring all vehicles depart on schedule before shift login times and that employee pickups are monitored and completed safely and punctually
• Maintain and update vendor performance scorecards quarterly, conduct monthly vendor meetings, and coordinate contract renewals with the client team while ensuring Minutes of Meeting are shared with senior management
• Prepare and distribute daily operational reports, weekly and monthly management information on costs and service delivery, and ensure SLA reports on on-time arrivals are submitted according to agreed procedures
• Ensure strict adherence to client security guidelines for transportation, particularly for female staff, and escalate any deviations through proper channels immediately
• Conduct routine vehicle inspections using approved checklists, manage route and trip list creation, and ensure accuracy of pickup and drop lists distributed to vendors in a timely manner
• Handle employee escalations during shifts, close helpdesk priority and ad hoc calls, and inform the Transport Manager immediately of any operational disruptions, incidents, or accidents
• Support Business Continuity Management planning by preparing transport plans during BCM situations and actively participating in client-led planning meetings
• Work closely with billing teams on invoice payments and monthly accruals, analyze transport costing data for accuracy, and recommend deductions or penalties where vendor performance warrants action
• Develop and train the transport team through scheduled training plans, oversee team attendance and performance, and maintain all shift registers for transport security, vendors, and drivers

Required qualifications:

• Bachelor's degree or diploma in logistics, transport management, business administration, or a related field
• Minimum 5-6 years of overall experience with at least 4 years in transport operations or logistics within the IT, hotel, or facilities management services sectors
• Demonstrated ability to manage vendor relationships, conduct performance evaluations, and coordinate contract management activities
• Strong proficiency in Microsoft Office Suite and email communication with the ability to prepare detailed operational reports and management information
• Proven experience in managing shift operations, coordinating with cross-functional teams, and acting as a point of escalation for service issues
• Solid understanding of transportation compliance requirements, safety protocols, and statutory regulations applicable to fleet operations
• Excellent communication and interpersonal skills with the ability to build strong relationships with clients, vendors, drivers, and internal stakeholders
• Strong problem-solving abilities, analytical thinking, and capacity to identify process improvements that enhance service efficiency and reduce costs

Preferred qualifications:

• Experience in preparing and participating in Business Continuity Management scenarios and emergency response planning
• Knowledge of audit processes with the ability to provide audit reports, justifications, and ensure timely closure of audit findings
• Track record of implementing innovative initiatives and projects that minimize operational costs while maintaining or improving service quality
• Experience supervising and developing transport teams including MIS executives, transport coordinators, compliance executives, and helpdesk staff
• Understanding of key performance indicators and service level agreements specific to corporate transport and facilities management environments

Location:

On-site –Bengaluru, KA

Scheduled Weekly Hours:

48

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements.  We’re interested in getting to know you and what you bring to the table!

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

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Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at HRSCLeaves@jll.com. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.