Director of Quality (Nursing)

Job Summary: The Director of Quality plays a pivotal role in advancing client rights, safety and quality improvement initiatives across the organization. This position serves as a strategic resource and subject matter expert for nursing and social work services, clinical quality, client rights, safety, regulatory compliance, and continuous improvement initiatives. This role partners with clinical and administrative leaders to strengthen outcomes, efficiency, and staff performance.

This position requires strong facilitation, analytical, and communication skills, along with the ability to manage multiple priorities independently. The ideal candidate will have clinical experience in Home and Community based services and a passion for driving excellence in care through quality and safety initiatives.

This is a hybrid position that requires travel to programs located across the country. The position is open to residents in the following locations:

Arlington, VA

Boston, MA

Chicago, IL

Columbus, OH

Detroit, MI

Key Responsibilities

·      Be a resource to program directors and clinical leads in providing leadership, supervision, coaching, and direction to their nursing and other clinical support staff.

·      Develop, implement, and maintain organizational level clinical policies, procedures, workflows, and standards of practice.

·      Lead and support quality assurance, performance improvement, safety and client rights initiatives across assigned areas.

·      Monitor clinical protocols, quality metrics, client experience data, and compliance indicators.

·      Collect, analyze, and report quality and safety data to leadership and other stakeholders.

·      Ensure program compliance with applicable federal, state, accreditation, licensing, infection control, and organizational requirements.

·      Support regulatory surveys, audits, corrective action plans, and ongoing readiness activities.

·      Collaborate with clinical, operational, and compliance leaders to improve clinical systems, documentation and workflows.

·      Promote evidence-based nursing practice, risk reduction, infection prevention, and a culture of safety.

·      Create and continuously improve standard clinical staff orientation, competency validation, continuing education, and professional development.

·      Participate in recruitment, hiring, performance management, and retention of nursing personnel.

·      Manage any assigned budgets, resources, equipment, supplies, and staffing plans to support operational needs.

·      Collaborate with program director/ clinical lead to address any escalated client and caregiver concerns related to nursing care, quality, or safety in a timely and professional manner.

·      Maintain accurate documentation, reports, meeting records, and quality improvement files.

Required Qualifications

·      Bachelor’s degree in Nursing required; Master’s degree in Nursing, Healthcare Administration, Public Health, or related field preferred.

·      Minimum of five years of progressive nursing experience, including experience in clinical leadership or nursing management.

·      Experience leading quality improvement, client safety, compliance, accreditation, or performance improvement programs preferred.

·      Strong knowledge of nursing standards, clinical operations, regulatory requirements, infection prevention, and quality improvement methodologies.

·      Demonstrated ability to manage change, analyze data, solve problems, and communicate effectively with diverse stakeholders.

·      Proficiency with electronic health record systems, clinical documentation, reporting tools, and Microsoft Office applications.

Core Competencies

·      Clinical leadership and staff development

·      Quality improvement and performance measurement

·      Safety and risk mitigation

·      Regulatory compliance and survey readiness

·      Data analysis and outcomes reporting

·      Cross-functional collaboration and communication

·      Policy development and workflow optimization

·      Ethical judgment, professionalism, and accountability

Reporting Relationship

This position reports to the Chief Compliance Officer