Customer Implementation Manager

Google Chrome Microsoft Edge Apple Safari Mozilla Firefox Customer Implementation ManagerFull-timeEmployment Type: Full-timeExperience Level (for career site): Experienced ProfessionalContract Type: PermanentJob Family: SalesCompany DescriptionLead national contract implementations for a global electrical supplierDrive KPI delivery, margin optimisation and stakeholder alignmentBelong to an innovative and stable company, investing in a better futureWith more than 1,900 branches across 17 countries, Rexel is a global leader in electrical and energy‑efficient solutions. We help industries, businesses and communities operate smarter, safer and more sustainably — and now you can be part of that mission.We’re looking for a Customer Implementation Manager to drive the successful rollout of major customer contracts and ensure ongoing delivery against agreed KPIs. This role is critical in supporting our National Key Account team and managing the National Customer Engagement Team.Job DescriptionLead end‑to‑end contract implementation, turning contract documents into clear, practical rollout plansWork closely with National Key Account Managers and internal key stakeholdersProject manage implementation activitiesAlign internal and external stakeholders, setting expectations and confirming deliverablesManage the NCET National Customer Engagement TeamFormally close out implementations once all criteria are metSupport customer reporting requirementsEnsure contract KPIs — including DIFOT, cost savings and service metrics — are consistently achievedQualificationsStrong understanding of electrical wholesale branch operationsProven ability to influence stakeholders at all levelsExperience working on strategic contracts with major customersDemonstrated project management capabilityCommercial experience engaging with strategic clientsProficiency with MS Project, Excel and PowerPointExcellent communication, negotiation and relationship‑building skillsStrong problem‑solving ability and a track record of meeting deadlinesManagement experience preferredAdditional InformationWe’re committed to helping you grow, thrive and feel valued.Genuine career pathways across specialties, leadership and global mobilityA business recognised as an environmental leaderA diverse, inclusive culture where your voice mattersAccess to our #RexelMentoring programKUDO$ rewards platform with thousands of discountsWellbeing support, birthday leave, and a fun, safe, supportive workplace#feeltheenergy and find out more at rexel.com/careersJoin us in leading the charge towards a brighter, more sustainable future for everyone.We welcome and encourage women, people of Aboriginal and Torres Strait Islander descent, and people from all backgrounds to apply.A pre‑employment medical, drug test and national criminal record check may be required.By clicking the link above or any third-party link within this posting, you are leaving this site and going to a third-party website where the third-party website's terms and privacy policy applyI'm interestedI'm interestedPrivacy NoticeI'm interestedRefer a friendshare this jobShare to WeChat×Copy the link and open WeChat to share.Copy to clipboardOpen WeChatShare to WeChat×Use Scan QR Code in WeChat and click ··· to share.