Retail Supervisor - Full Time (Tropicana Atlantic City)

Inspires others with a clear direction by understanding and demonstrating a high level of commitment and energy in all endeavors.  Consistently demonstrates superior customer service skills and acts as a positive role model for all employees.  Conveys positive energy and enthusiasm focusing on the guest interaction.  Continuously improves service by evaluating service breakdowns using guest feedback, data and behavior. Communicates service breakdowns and team plans in buzz sessions and facilitates opportunity-seeking meetings to consistently involve all team members in service improvements. Immediately addresses service breakdowns and follows up to ensure guest satisfaction.  Keeps team well informed of property promotions and events. Develops highly skilled, successful employees, sets realistic and measurable service standards and holds employees accountable for meeting them.  Clearly communicates and enforces company expectations including Code of Commitment, policies, procedures, department goals and business strategy.  Addresses employee performance issues, coaches for improvement and provides ongoing feedback.  Uses EOS data to improve the workplace, listens and responds to employees, recognizes and rewards individual and team performance.  Consistently follows company policies, procedures and industry regulations, maintains accurate and up-to-date employee records, and completes performance reviews timely.  Takes personal responsibility for creating an atmosphere of luck.

 

Starting Rate $44, 000.00 

Oversees the daily operations of the assigned retail stores, specifically managing Associate performance and customer service.  Liaises with HR department on all performance appraisals, disciplinary action and payroll issues.  Responsible for interviewing all new hires and maintaining employee files.   Coaches and motivates Leads and Associates in meeting performance standards: focusing on merchandising, selling techniques and excellent guest service.  Ensures employees are informed of all procedural changes and upcoming events.  Maintains a high level of visibility on the sales floor.  Ensures compliance with applicable company policies and procedures, by enforcing same within department.  Monitors stock reports and addresses discrepancies in a timely manner.   Works with Leads to ensure visual standards are maintained. Helps to maintain the integrity of the inventory and adopts procedures to minimize shrink.  Generates all store to store and property to property transfers.   Audits Jewelry Store on a regular basis. 

High School Diploma or equivalent required.  Two years college a plus.  Minimum two years Retail supervisory experience required.   Strong verbal and written communication skills required.  Working knowledge of computers preferred.   

 

CER  License is required