Senior Manager, Retail Operations

Senior Manager – Retail Operations France

Fanatics Commerce is the global leader in licensed sports merchandise, operating a vertically integrated platform that designs, manufactures, and delivers officially licensed apparel, jerseys, headwear, and collectibles for major leagues, teams, and events worldwide. With more than 900 e-commerce sites and a global omnichannel presence across digital, in-venue, and retail, Fanatics Commerce reaches fans in over 180 countries and powers official fan experiences for many of the world's most iconic sports properties.

At Fanatics, we bring our BOLD Leadership Principles to life every day—building championship teams, obsessing over fans, acting with limitless entrepreneurial spirit, and delivering with a determined and relentless mindset. As we continue to scale our global platform, the Senior Manager – Retail Operations France will play a critical role in driving operational excellence and commercial performance across France's multi-site retail network.

ROLE OVERVIEW

The Senior Manager – Retail Operations France supports the Retail Director in the operational, commercial, and analytical management of retail activities spanning permanent stores, pop-up locations, and event venues across France. This role serves as a critical coordination hub between field teams and support functions — including Marketing, Finance, HR, and Supply Chain — ensuring strategic retail initiatives are executed with precision and that performance standards are consistently met across the network. The Senior Manager – Retail Operations France delivers business and fan impact through BOLD leadership and execution excellence, leveraging data, automation, and AI-enablement.

HOW WILL YOU DRIVE IMPACT

Success is measured by the ability to deliver results through BOLD capabilities and measurable outcomes.

Fan & Customer Impact (Obsessed with Fans)

• Contribute to maintaining high operational standards across all retail locations, ensuring every fan and customer interaction reflects a best-in-class experience across permanent stores, pop-up activations, and event venues.
• Support the follow-up of operational issues and coordinate with relevant teams to resolve disruptions quickly, minimising any impact on the fan experience.
• Assist in the planning and execution of promotional campaigns and product launches that drive fan engagement and commercial performance.
• Act as a key relay between store management teams and head office, ensuring fan-facing priorities are clearly communicated and consistently delivered across the retail network.

Innovation & Problem Solving (Limitless Entrepreneurial Spirit)

• Collect, consolidate, and analyze retail data — including sales, margin, conversion rate, average basket, and stock levels — to surface improvement opportunities and inform strategic decisions.
• Update and maintain performance dashboards and reporting tools, continuously improving the quality and usability of insight available to the Retail Director and wider leadership team.
• Support retail transformation projects including store openings, refurbishments, and pop-up activations, bringing structure and analytical rigour to each initiative.
• Identify opportunities to apply digital tools and automation to streamline reporting, coordination workflows, and operational tracking.

Ownership & Execution (Determined & Relentless Mindset)

• Prepare accurate weekly and monthly reports covering sales performance, KPIs, margins, and stock levels, ensuring timely and high-quality outputs that underpin commercial decision-making.
• Monitor the follow-up of store action plans and operational initiatives, holding accountability for progress tracking and escalation where required.
• Support the monitoring of selected retail department budgets and expenses, ensuring financial discipline and accurate record-keeping.
• Manage the Retail Director's calendar, administrative priorities, meeting materials, and correspondence, enabling the leadership team to operate with maximum efficiency.

Team & Leadership Impact (Build Championship Teams)

Cross-Functional Leadership:

• Act as the primary liaison between stores, head office, and support departments — including Marketing, Finance, HR, and Supply Chain — ensuring alignment, clear communication, and coordinated execution of retail priorities.
• Assist in preparing business reviews, presentations, and strategic meeting materials, enabling effective decision-making at leadership level and driving alignment across functions.
• Ensure proper circulation and organisation of operational information across the retail network, maintaining clarity and consistency in how priorities are cascaded to field teams.

People Leadership:

• Support the coordination of field visits, travel arrangements, and meetings for the Retail Director, helping to maintain strong connectivity between head office and store management teams.
• Act as a trusted relay between the Retail Director and store managers, fostering a culture of accountability, alignment, and collaborative problem-solving across the French retail network.

AI & DIGITAL CAPABILITY

We are building a future-ready organization. This role is expected to:

• Apply AI and technology to improve efficiency, quality, and outcomes
• Use data and digital tools to inform decisions and enhance performance
• Demonstrate curiosity and adaptability in adopting new technologies and ways of working
• Contribute to a culture of innovation and continuous improvement

CAPABILITIES & EXPERIENCE YOU BRING

Required Qualifications:

• Minimum 5 years' experience within a retail and/or field operations environment, with demonstrable exposure to multi-site or network-level operations.
• Strong command of retail KPIs — including sales performance, average basket, conversion rate, stock management, and margin — with the ability to translate data into clear, actionable recommendations.
• Advanced proficiency in Excel and reporting tools, with experience building and maintaining performance dashboards used by senior stakeholders.
• Proven experience coordinating across multiple functions (e.g. Marketing, Finance, HR, Supply Chain) in a fast-paced retail or commercial environment.
• Experience supporting or leading retail projects such as store openings, pop-up activations, refurbishments, or promotional campaign execution.
• Excellent organisational, prioritisation, and communication skills, with the ability to manage competing demands while maintaining accuracy and attention to detail.
• Professional level of English required, in addition to fluency in French; ability to operate confidently across both languages in a business context.

Education:

Bachelor's or master’s degree in business, Management, Retail, or a related field.

At Fanatics, we operate with a BOLD mindset—We Build Championship Teams, we're Obsessed with Fans, we embrace a Limitless Entrepreneurial Spirit, and we approach every challenge with a Determined & Relentless Mindset. If you're ready to contribute to a dynamic, fast-paced environment that thrives on collaboration and growth, we want you to be part of our team.