The Manager, KYC Operations, is part of the Global Merchant Operations team within the Global Merchant & Network Services (GMNS) business unit. The Global Merchant Operations team drives a resilient and efficient operational core for critical merchant experiences and leads initiatives in operational excellence.
The Manager will play a key role in strengthening KYC/KYB activities while driving ongoing improvements across the merchant business, provide market-level support, review and manage smart monitoring and collaborate with cross-functional teams to ensure compliance within local regulatory requirements and global standards.
Minimum Qualifications:
- 4+ years of relevant experience with a strong understanding of KYC, AML, Financial Crime Compliance, or related operational risk management within financial services.
- 3-5+ years of experience supporting merchant services
- Strong understanding of KYC/AML regulatory requirements across key markets in International.
- Demonstrated ability to manage remediation activities, handle escalations, and enhance operational workflows.
- Proven leadership experience, including building, developing and leading colleagues directly
- High attention to detail, proven problem-solving, analytical, communication skills, and proficiency with Excel or reporting tools, and power-point.
- Experience working cross-functionally with global teams to drive process improvements, streamline workflows, and implement operational best practices.
- Ability to thrive in a dynamic environment and balance execution with strategy.
Preferred Qualifications:
- Bachelor’s degree in finance, Business, Risk Management, related field, or relevant experience.
- Professional certification (CAMS, ICA, or equivalent)