Sr. Partner Manager

Google Chrome Microsoft Edge Apple Safari Mozilla Firefox Sr. Partner ManagerFull-timeEmployee Type: RegularRegion: AMS - North America and CanadaWork Persona: Flexible or RemoteCompany DescriptionIt all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone—freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started.Join us to put AI to work for people. Job DescriptionWhat you get to do in this role:The Sr. Partner Manager manages ServiceNow relationships with our Partner Ecosystem across Canada. A large part of this role is to manage and nurture companies in the ServiceNow Partner ecosystem while also encouraging current ServiceNow Partners to develop and mature their ServiceNow practice. This includes:Building Partner Practices through business plan development, account planning, partner expectation management, industry/regional/product focus. Sell, solve, bring growth.Planning for Success through Partner achievement target agreement, capacity planning, growth investment, points earning roadmap.Managing the ecosystem across team members through readiness assessment scoring, milestone achievement by partner, roadmap sessions for success, regular ecosystem evaluations, tiering progress, acquisitions targets, health analysis, metrics reporting.Drive ecosystem governance through team member communication, execution plans, reporting and dashboard preparation, global interlocks with other regions.Develop Standard Operating Procedures (Business Planning Guides, Enablement Journeys, etc.)Coach partners both remotely and face-to-faceCommunicate partner programs' requirements and benefits across the ecosystemProvide daily management of partner ecosystemWork with ServiceNow Partner Operations and Partner Enablement to ensure reporting and best practice is being accomplishedConduct quarterly and bi-annual business reviewsDevelop partner business case and program roadmapsArticulate investment areas needed to both enter and progress through the partner programImplement remediation plansManage partner portal and other systemsWork towards partner revenue goals through teaming and subcontractingParticipate in marketing eventsApproximately 20% travel QualificationsTo be successful in this role you have:Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.At least 8 years prior experience working with sales, marketing, or Channel and Alliance partnership management.Ability to work in a true 'east-west' operating model with both direct line and dotted line team membersDiligence at measuring and communicating progress to achieve targeted results, identifying obstacles and associated remediation plansFor positions in this location, we offer a base pay of $134,820 - $200,550 CAD, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs....