Complex Sales Manager - Embassy Suites by Hilton Los Angeles International Airport South and Embassy Suites by Hilton Los Angeles Downey

Exceptional Hospitality Starts with You

Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! As a Sales Manager, you’re not just generating and managing group sales – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.

The Ideal Candidate will:

• Have 1 year experience as a hotel sales coordinator. 

 

 

Here's what you'll do during a typical day:

• Generate and convert new business: Research, prospect, and qualify leads through proactive outreach and database mining to drive group sales and exceed lead generation goals
• Build and maintain client relationships: Serve as the primary contact for assigned market segments, nurturing existing accounts and developing new ones to grow room revenue and overall profitability
• Develop targeted sales strategies: Analyze hotel and market trends to create and execute business plans and marketing initiatives that capture demand and meet sales goals
• Lead end-to-end sales process: Prepare proposals, conduct site visits, negotiate terms, and secure contracts tailored to client needs while maximizing revenue
• Manage booking details: Coordinate customer requirements including room, food and beverage, and meeting space, and ensure accurate and timely entry of account and reservation information in the hotel’s sales management system
• Inspire and develop the team: Supervise and support team members, monitor performance, provide coaching, and foster a positive and productive work environment

What It Takes to Make the Stay

At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:

A passion for spreading the light and warmth of Hospitality. Acting with Integrity and always doing the right thing. Inspiring others through Leadership. A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.

In addition, we look for the demonstration of the following key attributes:

• Ability to handle multiple customer and operational demands with a high degree of professionalism, operating often with time sensitive deadlines.
• Ability to operate independently and with a high degree of autonomy requiring excellent time management skills and self-motivation.
• Proficiency in the use of operation of computer systems with the ability to navigate efficiently through Word, Excel, Outlook, Delphi, PEP, Internet and various reporting data.
• Ability to read, write, and speak the English language to fully comprehend guest requests, memos, proposals, and generate correspondence and similar written materials.
• Possess a good conceptual understanding of electronic devices and the ability to operate such items as copy machines, scanners.
• Ability to complete a contract in compliance with all checklists, standards and hotel policies.
• Ability to maintain assigned files neatly, completely and organized in accordance with HHC guidelines to ensure proper sequencing of activity checklist are being followed.
• Interpersonal skills to provide overall guest satisfaction
• Ability to work under pressure and deal with stressful situations during busy periods.

 

Experience:

• Preferred experience in hotel business travel sales.
• Multi hotel sales experience preferred.