This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Senior Manager of Strategic Accounts based in the United States.
This is an exciting opportunity for an experienced account management professional to lead and grow relationships with large enterprise clients in a dynamic, service-driven environment. The role focuses on driving client satisfaction, revenue growth, and long-term retention by delivering strategic guidance and exceptional account management. You will collaborate with cross-functional teams to ensure operational excellence while identifying opportunities to expand existing partnerships. As a trusted advisor to executive stakeholders, you will play a key role in shaping client strategies, solving complex business challenges, and delivering measurable value. This position offers a high level of autonomy, visibility, and influence while supporting sustainable business growth. The ideal candidate is a relationship-focused leader with a proven ability to manage strategic accounts and build lasting client partnerships.
This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Senior Manager of Strategic Accounts based in the United States.
This is an exciting opportunity for an experienced account management professional to lead and grow relationships with large enterprise clients in a dynamic, service-driven environment. The role focuses on driving client satisfaction, revenue growth, and long-term retention by delivering strategic guidance and exceptional account management. You will collaborate with cross-functional teams to ensure operational excellence while identifying opportunities to expand existing partnerships. As a trusted advisor to executive stakeholders, you will play a key role in shaping client strategies, solving complex business challenges, and delivering measurable value. This position offers a high level of autonomy, visibility, and influence while supporting sustainable business growth. The ideal candidate is a relationship-focused leader with a proven ability to manage strategic accounts and build lasting client partnerships.
Accountabilities:
- Serve as the primary executive contact for assigned strategic accounts, building trusted relationships across regional, corporate, and executive leadership teams.
- Drive client satisfaction, retention, and long-term account growth through proactive account management and strategic planning.
- Identify expansion opportunities through upselling, cross-selling, and "land-and-expand" initiatives to increase account value.
- Develop and execute retention strategies that strengthen client loyalty, minimize risk, and support contract renewals.
- Collaborate closely with sales, operations, service teams, and executive leadership to ensure seamless service delivery and continuous improvement.
- Lead Quarterly Business Reviews (QBRs), Annual Business Reviews (ABRs), and executive presentations highlighting performance, insights, and strategic recommendations.
- Monitor account performance, identify risks and opportunities, and implement action plans aligned with client business objectives.
- Coordinate internal resources to support new initiatives, service enhancements, and successful program execution.
- Act as a trusted advisor by sharing industry trends, strategic recommendations, innovation updates, and value-driven solutions.
- Maintain accurate account records, pipeline activity, and client interactions within CRM systems while tracking market developments and competitive insights.
- Bachelor's degree in Business, Marketing, Finance, Accounting, or a related field is preferred.
- Minimum of 7 years of strategic account management experience within a B2B environment.
- Proven success managing, retaining, stabilizing, and expanding large enterprise or strategic customer accounts.
- Experience working with Fortune 100 and/or Fortune 500 organizations is strongly preferred.
- Strong executive communication, presentation, negotiation, and relationship management skills.
- Demonstrated ability to build credibility with senior stakeholders and navigate complex client organizations.
- Excellent analytical thinking, problem-solving, and strategic planning capabilities.
- Ability to manage multiple priorities while collaborating effectively across cross-functional teams.
- Strong organizational skills with exceptional attention to detail and follow-through.
- Experience leading executive business reviews and delivering data-driven client presentations.
- Advanced proficiency with Microsoft Office applications, including Excel, PowerPoint, and Outlook.
- Experience using Salesforce or other CRM platforms.
- Experience in security services, managed services, or enterprise service environments is considered an advantage.
- Competitive annual salary ranging from approximately $105,000 to $115,000, based on experience and qualifications.
- Fully remote position for candidates located within the Eastern or Central time zones.
- Comprehensive medical, dental, vision, and life insurance coverage.
- Employee Assistance Program (EAP).
- Flexible Spending Account (FSA) and Health Savings Account (HSA) options.
- 401(k) retirement plan with employer contributions.
- Generous paid time off, including 24 days of PTO.
- Career development opportunities through mentorship and cross-functional collaboration.
- Inclusive, team-oriented work environment focused on professional growth and innovation.
The Senior Manager of Strategic Accounts will oversee the performance, growth, and success of a portfolio of enterprise clients while strengthening long-term business relationships and driving strategic initiatives.
Requirements:
The ideal candidate will have significant experience managing enterprise accounts, building executive relationships, and driving business growth in a business-to-business environment.