This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Technical Support Engineer in France.
In this role, you will be a key member of the Field Engineering team, ensuring customers achieve maximum value from advanced security automation solutions. You will work remotely in a collaborative, fast-paced environment alongside highly technical peers across multiple time zones. Your focus will include providing technical support, delivering world-class customer experiences, and contributing to solution adoption and improvement. You will influence product features based on customer needs, stay up-to-date with cybersecurity and automation trends, and represent the team at industry events. This role combines technical expertise, customer engagement, and continuous learning, offering the opportunity to make a tangible impact on enterprise security operations.
This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Technical Support Engineer in France.
In this role, you will be a key member of the Field Engineering team, ensuring customers achieve maximum value from advanced security automation solutions. You will work remotely in a collaborative, fast-paced environment alongside highly technical peers across multiple time zones. Your focus will include providing technical support, delivering world-class customer experiences, and contributing to solution adoption and improvement. You will influence product features based on customer needs, stay up-to-date with cybersecurity and automation trends, and represent the team at industry events. This role combines technical expertise, customer engagement, and continuous learning, offering the opportunity to make a tangible impact on enterprise security operations.
Accountabilities:
- Engage with customers to support successful adoption and use of automation solutions
- Troubleshoot technical issues, provide guidance, and ensure customer satisfaction
- Represent the company at events, conferences, and in customer interactions
- Influence product roadmap and features by providing feedback from customer experiences
- Keep up with industry trends in cybersecurity, security automation, and related technologies
- Collaborate with cross-functional teams to optimize solutions and share best practices Requirements:
- 5+ years of experience in technical support, operations, cloud services, or professional services
- Proven expertise in security, automation, scripting, and API knowledge
- Ability to deliver excellent customer service and training experiences
- Strong English communication skills, both verbal and written
- Adaptable, proactive, and able to thrive in a fast-paced, dynamic environment
- Demonstrated “can do” attitude and eagerness to continuously learn and grow Benefits:
- Fully remote role with flexibility and work-life balance
- Opportunity to work with cutting-edge AI-driven security automation solutions
- Collaborative and high-performance team environment
- Professional growth through exposure to enterprise clients and innovative technologies
- Participation in conferences, events, and ongoing technical learning opportunities
- Inclusive and diverse workplace committed to equal opportunity