Exceptional Hospitality Starts with You
Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! As a Spa Therapist, you’re not just providing professional massages and body treatments – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.
Here's what you'll do during a typical day:
Attending Hilton Trainings and monthly departmental meetings as required
To ensure high standards of cleanliness in the department
To report any maintenance issues to Front Office Manager
Assist in all areas of the operations as requested by Front Office Manager
To be fully aware of current and future services offered by the hotel
To ensure that departmental operation budget is adhered to, maximizing revenues and minimizing expenses
Provides efficient guest service from point of arrival to check out. Books, changes and cancels appointments and up sells
retail
Accurately schedule all massage reservations, changes, confirms and cancel massage reservations
Accurately process all billing and posting for spa and retail services: report any overages and shortages to Front Office
Manager
Accurately explain spa treatment menu and packages to guests
Greet and welcome all incoming and outgoing guests and staff in accordance to brand Standards
Maintain the quality of service and overall appearance of locker areas, lounge area and restrooms
Ensure proper cleanliness of locker room, lounge, steam/sauna room, prep room and restrooms
Ensure stocking of water and other beverages and set up and break down of beverage and fruit station
Assisting guest and personal providing training session, if necessary
Maintaining the Fitness center: looking after equipment and coordinating with Precor representative for maintenance and
product updates
To ensure audio-visual equipment is well maintained and in good condition
To ensure high standards of cleanliness in the department
Provides courteous and efficient guest service from point of arrival through check out
Orient the guests through our Fitness facility, greets guests and provides personal guest service
A Spa Therapist serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviors, skills, and values that follow:
- Strong interpersonal skills
- Committed to delivering a high level of customer service
- Excellent grooming standards
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
- Excellent attention to detail
- High standards of cleanliness
- Ability to work in a consistently professional and helpful manner
- Previous experience in a similar role
What It Takes to Make the Stay
At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:
A passion for spreading the light and warmth of Hospitality. Acting with Integrity and always doing the right thing. Inspiring others through Leadership. A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.