Recoveries Specialist

Title: Recoveries Specialist

Department: Loss Mitigation

Reporting to: Manager of Loss Mitigation                                 

FLSA Classification: Non-Exempt

Position Summary

The Recoveries Specialist is a high-impact negotiator responsible for maximizing financial recovery on charged-off accounts through strategic member engagement, advanced negotiation techniques, and skilled resolution strategies. This role requires rapid assessment of member circumstances, confident decision-making, and the ability to secure payment arrangements, settlements, or other recovery outcomes that directly support TTCU’s financial performance.

Recoveries Specialists work in a fast-paced, results-driven environment where success is measured by individual performance, recovered dollars, and the ability to close high-value outcomes while maintaining compliance with internal policy and regulatory expectations.

Supervises: None

Essential Job Functions and Responsibilities

High-Level Negotiation & Member Engagement

Initiate strategic contact with members, co-borrowers, and alternative contacts to negotiate payment arrangements and settlements on charged-off accounts.

• Use advanced negotiation, persuasion, and objection-handling to maximize recoveries.

• Evaluate member information quickly to tailor offers and secure commitments.

• Exercise settlement authority confidently and responsibly to achieve optimal outcomes.

• Document all negotiations and commitments with precision and clarity.

Deal Structuring & Settlement Execution

Develop, propose, and finalize settlement structures that balance member capability with TTCU goals.

• Structure offers using available financial data, risk indicators, and policy guidelines.

• Communicate terms clearly and secure written agreements when applicable.

• Adjust settlement strategies dynamically based on member responsiveness and circumstances.

Portfolio Management & Decision Strategy

Independently review charged-off accounts to determine the best next-step strategy.

• Identify opportunities for immediate resolution, quick settlements, or escalated action.

• Prioritize accounts based on recovery potential, member behavior, and asset indicators.

• Recommend legal action or agency assignment when appropriate and provide accurate supporting documentation.

Compliance, Documentation & Collaboration

Ensure all recovery actions comply with TTCU policies, regulatory guidelines, and documentation standards.

• Maintain rigorous accuracy in system notes and recovery records.

• Collaborate with internal teams and external partners to support timely resolution.

• Protect confidential member information and support TTCU’s member-focused service standards.

Minimum Qualifications

Educational Requirements

High School Diploma or GED required

Certificates/Licenses

Must have and maintain a valid driver's license or reliable transportation 

Experience

Required:

• Minimum 1 year in collections, debt negotiation, outbound sales, or another high-pressure, high-volume persuasion role.

• Proven success in meeting performance targets or quotas.

Preferred:

• Experience negotiating settlements, structuring financial arrangements, or working charged-off portfolios.

• Experience with small claims processes or legal support roles.

 

Additional Requirements

Job Knowledge

• Working knowledge of debt collection practices, settlement structures, and account servicing.

• Strong ability to analyze financial information and recognize recovery opportunities.

• Familiarity with legal terminology, bankruptcy processes, and debt-related documentation.

 

Interpersonal Skills

• Persuasive communicator with exceptional negotiation presence.

• Ability to build rapport quickly and navigate difficult or emotional conversations.

• Maintains professionalism, confidentiality, and integrity at all times.

Working Conditions

Fast-paced, performance-driven work environment. Requires sustained focus, rapid prioritization, and confident decision-making. Must remain composed when handling high-pressure negotiations and shifting recovery targets.

Physical Demands

Activity Regularly Frequently Occasionally

Perform primarily sedentary work with limited physical exertion and lifting of up to

10 lbs X

Capable of regular, reliable, and timely attendance X

Must be able to operate office equipment including telephone, copier, facsimile, and calculator X

Must be able to routinely perform work on computer for an average of 6-8 hours per

day X

Must be able to work extended hours whenever required or requested by

management X

Must be capable of climbing / descending stairs in emergency. X

Travel by automobile X

 

Employee Statement of Understanding

I have read and understand the job description for my position. I understand that my supervisor may assign additional projects and/or responsibilities not covered in the description.

 

I am able to perform all the essential functions of this position.

 

I agree to comply with the corporate compliance policy and all laws, rules, regulations and standards of conduct relating to my position. As an employee, I understand my duty to report any suspected violations of the law or the standards of conduct to my immediate supervisor.

As an employee, I will strive to uphold the mission and vision of the organization. All employees are required to adhere to the values in all their interactions with members and fellow employees.