End User Services Tower Lead

Google Chrome Microsoft Edge Apple Safari Mozilla Firefox End User Services Tower LeadFull-timeCompany DescriptionAvery Dennison Corporation (NYSE: AVY) is a global materials science and digital identification solutions company. We are Making Possible™ products and solutions that help advance the industries we serve, providing branding and information solutions that optimize labor and supply chain efficiency, reduce waste and mitigate loss, advance sustainability, circularity and transparency and better connect brands and consumers. We design and develop labeling and functional materials, radio-frequency identification (RFID) inlays and tags, software applications that connect the physical and digital and offerings that enhance branded packaging and carry or display information that improves the customer experience. Serving industries worldwide — including home and personal care, apparel, general retail, e-commerce, logistics, food and grocery, pharmaceuticals and automotive — we employ approximately 35,000 employees in nearly 60 countries. Our reported sales in 2025 were $8.9 billion. Learn more at www.averydennison.com. AVERY DENNISON IS PROUD TO BE CERTIFIED GREAT PLACE TO WORK IN AUSTRALIA, CHINA, INDIA, INDONESIA, JAPAN, SINGAPORE, THAILAND AND VIETNAM, AND RECOGNIZED AS ONE OF THE BEST COMPANIES TO WORK FOR IN ASIA IN GREATER CHINA AND VIETNAM.Job DescriptionThis is a full time remote role!We are looking for a strategically-minded leader to own the End User Services (EUS) Tower. This is not a "maintenance" role. You will be the architect of our modern work environment, responsible for leading an outsourced delivery team to new operational highs while aggressively researching and implementing the next generation of AI-driven workforce technology as well as AI-enabled endpoints.You must be comfortable with ambiguity, thrive in a rapidly evolving ecosystem, and possess the technical depth to challenge vendors while keeping the "user-first" experience at the heart of every decision. YOUR MAIN RESPONSIBILITIES WILL INCLUDE1. Strategic Vision & ModernizationRoadmap Ownership: Define and execute the 3-year strategy for the Digital Workplace, moving beyond traditional hardware to lean, agile solutions like DaaS (Desktop as a Service), VAD (Virtual Application Delivery), and Cloud-native endpoints.Cost Optimization: Identify and operationalize cost-saving opportunities through the shift to thin clients, Chromebooks, and automated lifecycle management without sacrificing performance.Security Alignment: Partner with Enterprise Security to ensure 100% compliance across all endpoints. You don’t just "patch"—you own patch velocity and the proactive reduction of the attack surface.2. Operational Excellence & LeadershipOutsourced Team Management: Lead and hold accountable our Managed Service Provider (MSP). You will drive them to exceed standard SLAs, focusing instead on XLAs (Experience Level Agreements) and operational highs in field tickets and resolution quality.Project Management: Establish, track, and adhere to aggressive project schedules for all modernization and deployment initiatives, ensuring delivery against committed timelines.Service Delivery: Oversee global patch management, image engineering (WinOS & MacOS), software deployment and hardware standards.  Timely security compliance is an absolute must.Local IT Partnership: Collaborate intimately with Local IT to facilitate their success and operational effectiveness.Sustainability & Green IT: Track and report on sustainability initiatives within the EUS Tower, focusing on reducing the carbon footprint of hardware lifecycles and optimizing energy consumption across the digital workplace.3. Vendor & Platform ManagementTooling Authority: Own the relationship and technical roadmap for our UEM (Unified Endpoint Management) and/or AEM (Automated/Application Endpoint Management) platforms.Supply Chain Management: Manage relationships with PC and peripheral...