Exceptional Hospitality Starts with You
Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work. You are responsible for assisting with the administrative and clerical duties of the Human Resources department, management of team member files, support of the hiring process, onboarding of new hires, coordination of training activities as well as assisting the Learning & Development Manager as needed from time to time. As a Learning & Development Coordinator, you are not just providing support to HR department managers – you are spreading the light and warmth of hospitality by delivering memorable training experiences for every team member.
Here’s what you’ll do during a typical day:
Responsible for the coordination of training administration and training preparation (materials and venue).
To liaise with all departments to collate nominations for training, departmental training calendar and training reports.
To assist in updating the master training attendance tracker, including training matrix and statistics on weekly basis.
To conduct monthly trainee meeting and gather feedback for department heads.
Develops/assists with the development of training sessions/programs to address specific departmental training needs.
Assist in monitoring training reference, and library consisting of all training materials developed in-house, materials from other hotels, books, journal, magazines, and audio visual equipment.
Actively promotes the development of a training culture by holding regular meetings with Departmental & Skills Trainers, supporting and encouraging training activities, celebrating training successes etc
Compiles monthly and quarterly Training Activities report
Compiles and submits ad-hoc reports to Regional Office
Develops a resource file of training providers, materials and resources for use by the Learning & Development Manager and Departmental Trainer.
Builds, promotes and administers a training reference and loan library consisting of all training materials developed in-house, materials from other hotels, books, journals, magazines, and audio-visual equipment.
Coordinates internship and cross-training programs.
Assists with the placement and program for International Industry Placement Trainees.
Provides individual or group instruction to supervisors to improve the effectiveness of their communication meetings, performance appraisals and other training related activities.
Ensure that the Hilton Brand Service Standards is fully implemented and adhered to by all team members of the department.
Participates in and supports CULTURE initiatives for Team Members
Coordinates and assists in team activities on alternate months i.e. to promote a “can-do” attitude
Participates in any activities not mentioned above which may enhance the competencies and productivity of the employees.
Compliance to the confidentiality of personnel information and benefits packages must be strongly adhered to.
At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:
A passion for spreading the light and warmth of Hospitality. Acting with Integrity and always doing the right thing. Inspiring others through Leadership. A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.
In addition, this role requires the following minimum qualifications:
- Requires good communication and presentation skills, both verbal and written.
- Motivated and committed, approaching all tasks with enthusiasm and seizing opportunities to learn new skills or knowledge in order to improve personal performance.
- Taking personal responsibility and initiative to resolve issues, always clearly communicating with both customers and colleagues.
- Computer literate in Microsoft Word, Excel and PowerPoint.