Executive-Key Account Sales

The RM is the main responsible for the customer loyalty and represents the American Express spirit of outstanding service and customer care.                    

The RM core role is based on the successful management & growth of the relationship with a portfolio of High Value Centurion customers, by being the single point of contact handling all their Travel & Lifestyle requirements.                                                                                                                                                                                                                                                                                    

The RM must proactively maintain regular contact with his/her customers and use detailed knowledge of their lifestyle preferences to offer relevant Centurion value added propositions. He/she must also significantly contribute to revenue optimization and brand loyalty by proactively building customer engagement through an outstanding service.

• Manage the relationship as a single point of contact for any Travel or  Lifestyle service request made by the CM.

• Position the  benefits and value proposition in customer´s mind  as best Card product in the market.

• Frequent customer management contact to assess travel and Lifestyle services as well as CM needs

• Unique point of contact to solve any Travel  and Lifestyle requirements and problem solving of any CM issue.

• Lead, train and coach direct report in alignment with the value proposition as well as with AMEX outstanding service and extraordinary care.

• Effectively manage CM complaints and follow up until resolution.

• Become the client ambassador within the TCE organization to ensure maximum access to all relevant events and promotions

• Generate monthly reports to Lead Coach about main activities and metrics regarding portfolio health and performance. (Billings, SOTW, Travel & Tce Spend)

• Superior listening & communications
• Leadership           
• Leading people          
• Advising           
• Creating and Innovation          
• Problem solving           
• Analytical          
• Coaching           
• Building relationship          
• Sabre (GDS) Advanced Knowledge         
• Luxury travel and Lifestyle knowledgeable        
• IT literate, use of Word, Excel, databases and internet search sites      
• Value Proposition knowledgeable (Internal)       
• Lifestyle processes knowledgeable        
• Travel Experience (Mandatory)         
• Account management experience
• Work under pressure
• Proactiveness
• Ownership
• Strong service spirit
• Commercial skills
• Result oriented
• Highly organized
• Fluent in English (Oral &Written)
• University Degree