Assistant Front Office Manager

Waldorf Astoria London - Admiralty Arch is seeking an Assistant Front Office Manager to join the pre-opening team for this highly anticipated new luxury hotel opening later this year.

 

This is a unique opportunity for an experienced luxury hospitality leader to join the founding team and help shape the guest experience at this landmark hotel.

 

Located at the end of The Mall opposite Buckingham Palace, Waldorf Astoria London – Admiralty Arch will feature 100 elegant rooms and suites and 17,500 sqft of private residences. The hotel will open with two signature restaurants - Coreus by Clare Smyth and Café Boulud by Daniel Boulud - bringing together two of the world’s most celebrated Michelin-starred chefs. Guests will also enjoy a world-class spa, state-of-the-art fitness facilities, and a collection of grand event spaces, including a ballroom for up to 320 guests.

 

Waldorf Astoria Hotels & Resorts is Hilton’s flagship luxury brand, known for its timeless elegance, iconic properties, and sincerely elevated service that delivers bespoke, once-in-a-lifetime experiences in the world’s most sought-after destinations.

 

WELCOME TO A WORLD OF OPPORTUNITIES AT THE UK’s #1 GREAT PLACE TO WORK 2026
 Proudly voted by our Team Members

A World of Rewards

• Complimentary, nourishing meals provided while on duty

• Exceptional development programmes, designed to support and accelerate your growth at every stage

• Opportunities to make a meaningful impact through our industry‑leading Corporate Responsibility initiatives

• Team Member Travel Programme, offering exclusive discounted stays and 50% off food & beverage

• High street savings through Perks at Work

• 28 days’ holiday, including bank holidays, rising to 33 days with length of service

 

We are looking for hospitality professionals who are passionate about delivering an exceptional fives star guest experience, consistently upholding the worldclass service standards recognised by Forbes.

 

Here's what you'll do during a typical day:  

 

As an Assistant Front Office Manager, you will support the Front Office Manager in ensuring the Reception and Switchboard teams are consistently prepared, informed, and empowered to deliver a seamless, personalised guest journey from arrival through departure.

 

As a key contributor to first impressions, you will uphold exceptional service standards while supporting operational excellence and team performance. Your responsibilities will include performing the following duties to the highest luxury hospitality standards:

 

 

• Support the oversight of all Reception and Front Office activities, ensuring service delivery consistently meets ultra‑luxury brand standards

• Proactively gather guest feedback and translate insights into meaningful operational enhancements

• Ensure recognition of regular, returning, and VIP guests while embedding a refined sales mindset and promoting the hotel’s loyalty programme

• Support occupancy optimisation through effective up‑selling techniques and the promotion of hotel services and experiences

• Assist in implementing departmental targets, objectives, schedules, budgets, policies, and operational procedures

• Monitor the appearance, conduct, and performance of Reception and Swtichboard Team Members, with a strong emphasis on training, consistency, and collaboration

• Ensure Team Members maintain up‑to‑date knowledge of hotel products, services, pricing, policies, and the local destination

• Foster seamless communication and strong working relationships across all hotel departments

• Support monitoring of staffing levels to ensure appropriate coverage in line with business volumes

• Address performance matters in line with company policies, escalating where necessary

• Assist with recruitment, onboarding, training, and development of the Reception and Switchboard team

• Ensure all Front Office systems and equipment are used in accordance with brand standards, data protection, and operational procedures

• Provide operational support to other departments as required to ensure a seamless guest experience

 

 

What are we looking for?

 

An Assistant Front Office Manager within Hilton brands leads with confidence, warmth, and attention to detail, always acting in the best interest of the guest and the brand. To succeed in this role, you will demonstrate the following attributes and experience:

 

• Previous supervisory experience in Guest Services, Reception, or Front Office operations within hotel, leisure, or luxury service environments

• Strong IT proficiency, with confidence using property management and front‑of‑house systems

• High level of commercial awareness with the ability to support sales and revenue objectives

• Excellent leadership, interpersonal, and communication skills

• A composed, accountable, and resilient mindset

• A genuine commitment to delivering exceptional, personalised guest service

• Ability to perform effectively under pressure

• Impeccable grooming and professional presentation aligned with luxury brand expectations

• Flexibility to adapt to varying operational needs and shift patterns

• Ability to work independently while contributing effectively as part of a cohesive team

 

What It Takes to Make the Stay

At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:

A passion for spreading the light and warmth of Hospitality. Acting with Integrity and always doing the right thing. Inspiring others through Leadership. A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.