Registration Rep - .75 FTE Day/Evening - RST ED

Given the nature of the Emergency Department, the role can be fast-paced and demanding, requiring quick thinking and the ability to pivot swiftly between tasks. We are seeking individuals who thrive in such dynamic environments and can effectively navigate the stressors that arise in this setting.

This position entails working on-site in Rochester, MN, within the Emergency Department. The responsibilities involve a considerable degree of mobility, with team members actively moving through the Emergency Department, entering patient rooms to verify demographic information, insurance details, emergency contacts, primary care physician information, collecting ED copays, and gathering other pertinent data. Additionally, our team is responsible for welcoming patients arriving by ambulance or helicopter, often during challenging moments in their healthcare journey.

The Registration Representative is required to ensure patient safety using positive patient identification protocols and obtain the appropriate consents as required. In person registration requires the ability to physically walk to patients’ location throughout the emergency department and/or hospital.  This role requires adherence to quality assurance guidelines as well as established productivity standards to support the work unit’s performance expectations.

High School Diploma or GED and 2+ years of relevant experience required

OR

Bachelor’s degree required
 

Ability to read and communicate effectively. Basic computer/keyboarding skills, intermediate mathematic competency. Good written and verbal communication skills. Knowledge of proper phone etiquette and phone handling skills. Position requires good communication skills. Prior desk, appointment, or secretarial experience and a working knowledge of scheduling systems and procedures are preferred. Incumbents must have the ability to interact on a professional level with individuals from diverse backgrounds and maintain working knowledge of systems and processes related to patient registration and scheduling activities. Experience in using an Epic RC/EMR system is preferred. Healthcare Financial Management Association (HFMA) Certification Preferred.

**This vacancy is not eligible for sponsorship / we will not sponsor or transfer visas for this position.  
During the selection process, you may participate in an OnDemand (pre-recorded) interview that you can complete at your convenience. During the OnDemand interview, a question will appear on your screen, and you will have time to consider each question before responding. You will have the opportunity to re-record your answer to each question - Mayo Clinic will only see the final recording. The complete interview will be reviewed by a Mayo Clinic staff member and you will be notified of next steps.