Join a dynamic Financial Crime team where customer outcomes, control discipline, and sound judgment matter every day. Build deep expertise across escalations, KYC, and FCOI reviews while working in a fast-paced, collaborative environment. Grow your career through continuous learning, calibration, and opportunities to improve processes and technology.
Job Summary (3 sentences)
As a Financial Crime Analyst within the Financial Crime team supporting Chase UK, you review customers across LOB Escalations, KYC, and FCOI queues and document well-supported risk decisions. You analyze complex cases using multiple information sources, produce clear recommendations, and escalate key risks to management in a timely manner. You manage workload to meet SLAs while partnering with stakeholders and contributing to continuous improvement initiatives.
Job Responsibilities
- Perform customer reviews, document analysis, and record outcomes aligned to corporate and local regulatory standards.
- Analyze escalations raised by internal stakeholders and synthesize information from multiple sources.
- Produce clear, concise summary recommendations and case write-ups to support decision outcomes.
- Support relationship reviews for customers escalated due to financial crime concerns.
- Draft escalation narratives tailored to senior audiences when required.
- Investigate cases within agreed processes and document outcomes with strong clarity and rationale.
- Escalate key risks and issues to management promptly with actionable context.
- Manage personal workload to progress cases within SLAs and prioritize competing items.
- Build stakeholder partnerships across the firm and provide candid feedback when needed.
- Identify process improvement opportunities and support change and technology initiatives as an SME.
- Participate in knowledge-sharing and calibration calls to ensure consistent outcomes and SLA adherence.
Required qualifications, capabilities, and skills
- Demonstrate experience in Fraud, AML, KYC, FCOI, or financial crime operations/investigations.
- Apply strong analytical, research, and critical thinking skills to reach well-supported decisions.
- Communicate effectively in writing and verbally, including upward stakeholder management.
- Write clear, concise case narratives and recommendations with strong attention to detail.
- Manage time effectively under pressure, meeting fixed deadlines and SLA requirements.
- Execute process improvements and provide SME support on process and technology initiatives.
- Make independent decisions using sound judgment and risk-based thinking.