Quality Assurance Manager

Team Overview:
The Quality department is committed to maintaining the highest standards across all aspects of our products and services. Through rigorous inspection, testing, and continuous improvement processes, the team ensures compliance with industry regulations, client specifications, and internal quality benchmarks. Their focus on excellence supports reliable, safe, and high-performing solutions, reinforcing Alternative Heat’s reputation for delivering outstanding mechanical and electrical systems.

Role Overview:We are seeking a highly skilled and detail oriented Quality Assurance Manager to join our team.  This role is a client-facing role and the successful candidate will be responsible for ensuring the delivery of high-quality products and services, consistently meeting or exceeding client expectations.  As a key player in our organisation, the Quality Assurance Manager will lead efforts to establish, maintain, and continuously improve quality standards. 


Job Title | Quality Assurance Manager
Location  | Head Office, Banbridge
Hours | Monday-Thursday 8am-5pm and Friday 8am-3pm
Salary | Competitive Depending on Experience
Responsible to | Quality Control Manager 

What You'll be Doing

This role is responsible for leading all aspects of client-facing quality management, acting as the primary quality contact for clients and ensuring project requirements, quality plans, inspections, audits, documentation, and issue resolution activities are effectively managed. The position drives the development, implementation, and continuous improvement of quality assurance processes to ensure compliance with company, client, and regulatory requirements while promoting operational excellence and customer satisfaction. Key responsibilities include monitoring and reporting quality performance metrics, managing root cause investigations and corrective actions, supporting audits, and maintaining compliance with relevant standards and quality management systems. The role also plays a key part in fostering a culture of quality through training, coaching, and cross-functional collaboration. Success in this position requires strong client relationship management, excellent communication and leadership skills, the ability to manage multiple priorities, and a proven track record of driving quality improvements and delivering results in a fast-paced environment.