Ford Central and Eastern European Sales LLC is looking for a HR Associate, HR Shared Service to join us in our People First Team in our Budapest XIII. Váci Greens office.
Our Associate, HR Shared Service guides employees through their lifecycle at Ford by advising them in any HR matters and completing administrative tasks in the internal systems. Their goal is to ensure an excellent customer experience, which includes phone and chat support, transactional processes based on our operational documentation and service promise in order to provide end-to-end customer care.
• Supporting employees and dependents, managers, HR management, government agencies and applicants.
• Accurately completing transactions, understanding the customer’s questions and issues, advising them in a professional way and handling their queries in a timely manner utilizing HR Contact Center procedures, policy manuals, knowledge management system and other reference materials
• Creating employment related documents that support the regulations of the country-specific legal environment
• Document all transactions, customer inquiries and their resolutions in the HR Contact Center case management technology application
• Meet and strive to exceed HR Contact Center Key Performance Indicators (KPIs)
• Increase HR subject matter knowledge seeking first call resolution, shorten call time and increase data quality.
• Escalate customer requests in a timely manner when additional research or analysis is necessary.
• Manage control through the transactions audit process
• Being proactive in handling risks or process gaps that you face and involving the responsible teams to find a solution together.
• Initiating and leading process improvement projects to release capacity for the incoming new processes
• Any other duties as required by the line manager
Professional background:
• Desirable Bachelor’s Degree preferably in Human Resources, Business Administration, or other related fields
• Being curious about HR processes and employee-focused operations and have 0-3-year experience within customer service or HR
Key abilities:
• Speaking English and/or Spanish
• Communicating effectively on phone and in e-mail as well
• Paying attention to details related to employee questions and data accuracy
• Showing flexibility with staff scheduling and time zone differences
• Proficient/intermediate understanding of MS Excel and Word
• Demonstrating ability to use AI and digital tools to automate repetitive HR processes including spreadsheet automation, excel automations (macros, formulas), workflow optimization and chatbot development.
• Understanding of responsible AI usage, data privacy, and information security principles.
• Experience with and AI-assisted automation.
• Experience with low-code/no-code platforms such as Microsoft Power Form (Power Automate, Power Apps)
Key Characteristics:
• dedicated to job
• self-driven & independent
• analytical, result-oriented structured way of working
• excellent interpersonal skills
• precise working method
• technology skilled
• human centric mindset
• learning ability
• accountability
• customer focused (Consistent, high quality & professional customer service)
Desirable skills:
• Knowledge and understanding of various HR processes
• Continuous improvement
• Effectiveness (First time through)
• Effective customers recovering
• Negotiation
• Provide HR counseling to customers
• Active Listening
• Working interregional
• Flexible to scheduling changes and time zones
• Effective decisions making
• Experience creating or configuring HR chatbots and self-service solutions
• Ability to translate business requirements into AI-supported automation solutions
What we offer:
• Being part of a fully supportive, collaborative, and dynamic team
• Working in an environmentally friendly and well-equipped office in the XIII. district of Budapest
• Hybrid working model - 4 office days required
• Learning opportunities in the field of HR and possibilities to explore other countries’ HR processes and growing in your career by taking on new projects and tasks and developing within the People First Team®
• Colorful tasks as you will be involved in several HR processes
• Cafeteria – Benefits package
• As you will join a car sales company you can use your discount for new and used car purchase, and you can have the chance to try even the most recent models during test driving days.
Please note that we currently run background checks as part of our recruitment process pending a successful interview.
#LI-FordHungary
#LI-GG1