Product Operations Associate - West Elm

About the Role 

This person will support the end-to-end product lifecycle from SKU creation and maintenance through eCommerce data management and product launch through the development and automation of business processes.  

Responsibilities 

• Create and maintain all SKUs designed by West Elm and Dropship vendors
• Partner with cross-brand teams to execute changes to SKU level data including pricing, costing, descriptions, product hierarchy, fulfillment information, and product attribute flags
• Communicate prioritization of SKU creation and SKU maintenance requests between cross functional teams, and maintain status of open issues
• Lead cross-functional projects, including system upgrades, by having a holistic view of the product lifecycle and merchandising systems
• Recommend changes to business process and reporting to reduce errors and streamline workload of the team
• Utilize Excel and QlikSense to ensure integrity of item master data by performing audits and data scrubs to identify and resolve data discrepancies
• Serve as operational support to the Merchandising team to help ensure their assortment is accurately managed across all systems 
• Partner with Merchandising, Planning, Product Development, Vendors, Production, and Site Operations teams to resolve any website or retail store issues related to SKU data
• Publish weekly and ad hoc reporting on product information data and seasonal product launches 
• Serve as subject matter expert and key contact for West Elm systems, SKU creation, and SKU maintenance 

• Collaborate with the product operations team with a true problem-solving mentality to reimagine cross-functional processes  

   

Criteria

• 2+ years of experience in Supply Chain, Merchandising, or eCommerce Operations
• Comfortable with large sets of data and complex systems landscapes 
• Strong critical thinking, time management, project management, and communication skills 
• Proficient in Excel and Microsoft Suite 
• Business acumen, analytical thinking, and technical skills 
• College degree preferred 
• Are self-motivated, organized, detail oriented, and know how to prioritize in a fast-paced environment 
• Are a true business owner; comfortable with quick decision making and calculated risk taking 
• Think innovation is critical in a business environment and supports others in creative thinking 
• Love to work collaboratively in a group, you have an innate willingness to dig in and contribute with your team 
• Can oversee granular details and big-picture issues and pride yourself on the quality of your work 
• Eager to learn, find creative solutions to problems, and assist in training cross-functional partners on new processes 
• This role requires being onsite in the Dumbo office Monday through Thursday and Friday as optional in the office 

Our Culture & Values
We believe that taking care of our people is vital to our success and we strive to offer equitable and transparent practices for all. We prioritize connection, growth, and wellbeing.
 
 
People First
Putting People First means investing in overall well-being and opportunities to grow and advance within the organization. Depending on the position and location, here are a few highlights of what benefits may be available:
 
Benefits
- A generous discount on all WSI brands
- A 401(k) plan and other investment opportunities
- Paid vacations, holidays, and time off to volunteer
- Health benefits, dental and vision insurance, including same-sex domestic partner benefits
- Tax-free commuter benefits
- A wellness program that supports your physical, financial and emotional health
 
Continued Learning
- In-person and online learning opportunities through WSI University
- Cross-brand and cross-function career opportunities
- Resources for self-development
- Advisor (Mentor) program
- Career development workshops, learning programs, and speaker series
 
 
WSI will not now or in the future commence an immigration case or "sponsor" an individual for this position (for example, H-1B or other employment-based immigration).

This role is not eligible for relocation assistance.

Williams-Sonoma, Inc. is an Equal Opportunity Employer. Williams-Sonoma, Inc. will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance, or other applicable state or local laws and ordinances.

The expected starting pay range for this position is $60,000 - $70,000. Applicable pay ranges may differ across markets. Actual pay will be determined based on experience and other job-related factors permitted by law. In addition to competitive pay, compensation may include a variety of other components like benefits, paid time off, merit, and bonus opportunities.

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