Inside Sales Representative II

At a Glance

Legrand has an exciting opportunity for an Inside Sales Representative II to join the Data Center Power & Control Team.  This position reports to Albia, IA. The primary purpose of this position is to sell all distributed, non-distributed, custom and special purchase products through inbound calls. This role will provide customer care and pre-sales technical support for connectivity products, while using rapport-building skills to uncover additional sales opportunities. Responsible for an assigned territory or portfolio of customers to target for remote sales development calls.

What Will You Do?

• Coordinates with field sales team members to understand customers' unique needs and identify potential sales opportunities.
• Reaches out to customers to promote new and existing products and services, offer special discounts and promotions, and provide essential account management services.
• Selects appropriate product information to meet the needs of individual customers, support upselling efforts, and achieve sales targets.
• Develops connections with customers and may conduct field visits.
• Develops new prospects and interacts with existing customers primarily by phone to increase sales of products and services.
• Participates in sales efforts as part of a larger team when required.
• Maintains accurate and timely reporting of sales and customer information.
• Utilizes established company processes and reports to accurately enter orders placed by distribution customers in a timely manner.
• Communicates effectively with field sales representatives, Project Managers, and representative firms to support follow-up on quotes, opportunities, and issue resolution.
• Utilizes established company processes to qualify opportunities and probe, up-sell, and cross-sell the full range of connectivity products to customers.
• Completes additional assignments and projects as assigned by management.
• Achieves or exceeds established sales quotas and goals.
• Performs Quarterly Business Reviews related to territories and sales goals.
• Utilizes CPQ for all quotes and consults with the Supervisor regarding resolution of unusual customer issues or customer spiff program design.
• Achieves daily outbound call quotas.
• Creates sales strategies, reporting, and pipeline management plans for assigned accounts.
• Provides the Supervisor and sales management team with timely trip reports, call interaction reports, and forecasting data for assigned territories.
• Provides coverage for other sales department members as needed to ensure uninterrupted customer service during periods of reduced staffing.
• Resolves customer complaints by investigating problems, developing solutions, and making recommendations to management for resolution.

Education: May require a bachelor's degree or equivalent experience 

Experience: 

Typically requires 2-4 years of related experience 

Skills/Knowledge/Abilities:

Account Management Customer Acquisition 

Inside Sales 

Relationship Development 

Sales Promotions 

Customer Service 

Working knowledge of MS office applications; especially Word, Excel and Outlook 

Experience with Salesforce CRM; Maintain accurate customer records and log opportunities received from distribution and/or rep firms