Trust & Safety Specialist I

Skip to Main Content Back Trust & Safety Specialist IJOB_DESCRIPTION.SHARE.HTMLCAROUSEL_PARAGRAPHJOB_DESCRIPTION.SHARE.HTMLUnited StatesSecurityExperienced ProfessionalIndividual ContributorYes5549Full Timemail_outlineGet future jobs matching this searchLoginorRegister Job Description About GitHubGitHub is the world’s leading platform for agentic software development — powered by Copilot to build, scale, and deliver secure software. Over 180 million developers, including more than 90% of the Fortune 100 companies, use GitHub to collaborate, and more than 77,000 organisations have adopted GitHub Copilot. LocationsIn this role you can work from Remote, United States OverviewLearns to review media that includes, but may not be limited to: images, videos, audio, URLs, and text-based content, based on guidelines and policies. Checks ticketing queue and content moderation queue to determine their assignments and prioritization with supervision from a manager or experienced team member. Supports engagements/projects with guidance from senior colleagues or a manager or Program Manager. Receives work instructions and guidance from others. Reports issues and submits enhancement requests to tooling teams to support improvement efforts, under guidance from experienced peers and/or a manager. This role may require working one weekend day a week and may include non-standard working hours, including holidays. This role may require reviewing content that may be graphic, violent, sexual, or otherwise distressing. ResponsibilitiesContent Moderation and Analysis ● Learns to review media that includes, but may not be limited to: images, videos, audio, URLs, and text-based content, based on guidelines and policies. Performs moderate complexity content moderation tasks relevant to their specialty area (technical, legal, general abuse) on highly sensitive material (e.g., malware, phishing, intellectual property, private information removal, hate speech, harassment, disruptive content, spam) to identify and block access to content that violates GitHub's Terms of Service. Identifies connections between reviewed content and multiple guidelines and reference materials to determine and recommend appropriate response, with direction from others. Builds an up-todate understanding of guidelines to identify potential issues or trends. Attends calibration sessions with team members to ensure alignment with current guidelines. Adheres to GitHub's privacy policy related to utilizing and working with data. Only accesses data from approved GitHub sites. Queue Management● Checks ticketing queue and content moderation queue to determine their assignments and prioritization with supervision from a manager or experienced team member. Uses in-house and/or third-party tools (e.g., moderation). Receives instruction on the requirements and specifications of the projects/tasks and completes processes based on those guidelines, policies, and work instructions. Collaborates as directed with other teams and ensures their work is completed. Project Management ● Supports engagements/projects with guidance from senior colleagues or a manager or Program Manager. Reference Materials: Improvement and Development ● Receives work instructions and guidance from others. Raises questions about guidelines and instructions and seeks clarity from experienced peers. Supports continuous improvement in processes, guidelines, procedures, policy, and work instruction. Tooling Refinement ● Reports issues and submits enhancement requests to tooling teams to support improvement efforts, under guidance from experienced peers and/or a manager. Wellbeing, Support, and Resilience ● Participates in team wellness programs, maintains self-awareness and emotional maturity to take ownership of a personal wellness plan, and supports a resilience and wellbeing focused culture. Stakeholder Engagement and Communication ● Learns to influence stakeholders to gain buy-in for projects and...