Vice President, Expense Management - Business Support Management

J.P. Morgan’s Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world. 

As a Vice President in Business Support Management within the Global Expense Management Team, you will play a pivotal role in supporting firmwide and Corporate & Investment Banking Travel & Expense policies and procedures, Sponsorship & Donation requirements, Gifts & Business Hospitality, and the effective use of various expense and invoicing tools and reporting solutions. You will promote operational excellence, lead transformation initiatives, and act as a primary escalation point for stakeholders. In this role, you will cultivate strong partnerships with subject matter experts and deliver targeted training to meet evolving business needs.

Job Responsibilities:

• Manage the Expense Management Team, including recruiting, hiring, and training processes.
• Own performance management and compensation recommendations, ensuring thorough and timely completion of firm requirements.
• Define and deliver operational reporting metrics, KPIs, and scorecards to drive organizational objectives in partnership with global colleagues.
• Execute and guide transformation efforts related to the evolution of the Expense Management Team in partnership with global colleagues.
• Identify and implement process improvement opportunities impacting the Expense Management team, elevating issues to relevant owners for resolution and in partnership with global colleagues. 
• Serve as an operational escalation point for Expense-related inquiries from various stakeholders.
• Develop strong relationships with subject matter experts to triage concerns and navigate process updates.
• Define business requirements and drive tool development in partnership with Technology and with global colleagues.
• Produce, update, and deliver training on Expense-related topics using existing or new materials.

Required Qualifications, Capabilities, and Skills:

• Strong leadership and role modeling skills with exceptional communication, interpersonal, and presentation abilities.
• Control orientation with a focus on enforcing compliance and mitigating business process risks.
• Proficiency in Microsoft Office Suite, including advanced skills in Excel, PowerPoint, and SharePoint.
• Highly proficient analytical capabilities with the ability to convey data insights clearly.
• Adaptability in integrating and using new technologies to improve operations.
• Proactive and confident mindset with the ability to drive results independently while escalating effectively and timely to regional partners.
• Minimum of five years of operational management experience in a large financial management firm with a track record of successful people management.
• Ability to operate independently with exceptional judgment and organizational skills.

Preferred Qualifications, Capabilities, and Skills:

• Experience navigating Travel & Entertainment expense policies and Concur.
• Experience with Ariba or other invoice submission applications.
• Proven leadership potential with a track record of influencing and motivating teams.