At Expedia Group, we help travelers explore the world, one journey at a time. As a global travel company powered by passionate people, trusted partnerships, and leading technology, we connect travelers, partners, and advertisers through our consumer brands, B2B network, and travel advertising business.
Here, you'll do meaningful work that helps millions of people discover, book, and experience travel with more ease, confidence, and joy. Our five Behaviors-Traveler First, Think Big, Operate with Excellence, Ownership Mindset, and Succeed Together-help foster a supportive environment where people can grow their careers and have the flexibility, benefits, and support to do their best work. Join us and build for travelers everywhere.
Introduction to team
The Market Manager role sits on the Market Management team in the B2B division of Expedia Group. The Market Management team ensures that global travelers always find the most suitable property for their dream trip, and that hotel partners can reach Expedia Group’s full breadth of global traveler demand.
The Market Manager’s primary responsibility is to develop and maintain a high-quality portfolio of relevant, attractive, and competitive hotel and property products for Expedia Group’s fast-growing global traveler base. The Market Manager works with lodging partners within their assigned territory to help maximize the production potential in the marketplace.
In this role, you will:
Develop and sustain strong partnerships in a strategic territory by providing relevant data insights and high-quality needs-based consulting services to hotel partners (e.g. revenue management advice, marketing opportunities on the Expedia Group marketplace)
Ensure that partner hotels’ products (content, rates, and availability) are consistently optimized on Expedia Group sites to maximize customer conversion
Secure additional lodging rates and availability information over high demand and compression periods to satisfy traveler needs
Secure seasonal deals and promotions to support the brands’ merchandising and marketing efforts
Continuously promote and develop hotel partners’ high engagement with Expedia Group’s full suite of:
Unique market insights (partner reports, competitive data, key performance drivers)
In-house revenue management tools (Rev+)
Marketing and merchandising opportunities (dynamic promotions, packages, member deals, mobile offers)
Specialized brands (e.g. Hotwire, Media Solutions) potential opportunities
Self-service tools (Expedia Partner Central)
Represent Expedia Group in assigned market(s) and establish relationships with key local influencers (e.g. tourism bureau/board, hotel/government association, etc.)
Cross collaborate with internal stakeholders to execute business initiatives
Work closely with a variety of internal teams to drive market strategy
Provide coaching to colleagues (Associate Market Managers) and peers on best practices and workflow methodologies
Conduct regular self-learning to improve skills and influence
Direct internal projects, as/when required
Execute effectively based on KPI metrics (targets, goals, and/or strategic objectives)
Guide and support Hotel Partners to deliver the best traveler experience
Promote self-service
Travel for partner visits 20-30% of the time
Experience and Qualifications:
4+ years of experience in account management, partner/client success, consultative sales, or a related field
Native-level proficiency in Japanese and business-level proficiency in English
Experience in advertisement/IT sales, hotel revenue management, or online travel agency is highly preferred
Passionate about travel
Work autonomously and collaboratively with a diverse team
Possess a strong appetite for innovative technology, fast-changing business environment, and data driven decision-making
Prioritize and multi-task effectively to achieve critical targets, goals, and/or strategic objectives set by E4B leadership team
Continue to follow up when facing testing situations.
Present ideas and directives clearly and persuasively
Demonstrate analytical skills with market trends, partner performance, and competitor analysis to address business and partner needs.
Proactively and consistently demonstrate the unique value proposition of partnering with Expedia Group
Possess a growth mindset, consistently using feedback to improve in role/company
Strong negotiation skills
Relationship builder; earns the confidence of others. Bridges and sustains solid partnerships based on mutual support through a collaborative style
Drive for results
Accommodation requests
Expedia Group is committed to providing an inclusive and accessible recruiting experience. If you need an accommodation or adjustment due to a disability during the application or recruiting process, please submit a request at https://expedia.service-now.com/askeg?id=job_accommodation.
About Expedia Group
Expedia Group includes three flagship consumer brands - Expedia, Hotels.com, and Vrbo - along with a leading B2B travel business and travel advertising offerings. Across our brands and business, we help travelers explore the world with confidence and ease.
Important notice
Employment opportunities and job offers at Expedia Group will always come from Expedia Group's Talent Acquisition and hiring teams. Never share sensitive personal information unless you are confident of the recipient. Expedia Group does not extend job offers via email or messaging tools to individuals with whom we have not made prior contact. Our email domain is @expediagroup.com. The official place to find and apply for roles is https://careers.expediagroup.com/jobs/.
Equal Opportunity
Expedia is committed to creating an inclusive work environment with a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, religion, gender, sexual orientation, national origin, disability or age.