At Oracle, we put humans at the heart of every conversation. Our mission is to create a human-centric healthcare experience powered by unified global data. From patients to providers, payers, and the global population, our objectives are to improve health, reduce costs, and enhance the healthcare experience. We offer the most secure and reliable healthcare solutions, which connect clinical, operational, and financial data to improve care and advance decision-making around health and well-being.
As a global leader, we’re looking for a Support Services Owner to drive success as part of our Support organization. Join us and create the future.
As a Support Services Owner, you will work in a team environment to be accountable for Oracle Health customer relationships. As you work with Oracle Health customers, you will perform the below responsibilities. Your ultimate goal is healthy team and customer relationships to deliver value outcomes for both Oracle and our customers.
- Manage complex external customer relationships with a high degree of variability
- Influence customer support strategy focusing on value achievement and targeted outcomes
- Develop complex continuous improvement strategies
- Act as the single point of contact for cross-organizational support escalations
- Provide support processes expertise and advise on expectations for both internal stakeholders and external clients
- Contribute to internal team value and improvements
Required Experience:
- Bachelor's or Master’s degree in IT, HealthCare, related field or equivalent relevant work experience
- At least 6+ years software/system implementation or system/support work experience
- Healthcare information technology (HIT), consulting, support, project/program management, customer relationship management and/or other customer-facing
- Fluent in English
Preferred Qualifications:
- Cerner millennium experience
- Customer relationship/Service Management experience
- Experience working in Application Managed Services/Support or Product or other customer related businesses.
Expectations:
- Willing to work 100% from customer location (Doha, Qatar)
- Willing to work additional or irregular hours as needed and allowed by local regulations
- Work in accordance with corporate and organizational security policies and procedures, understand personal role in safeguarding corporate and client assets, and take appropriate action to prevent and report any compromises of security within scope of position
- Perform other responsibilities as assigned