Principal Sales Operations Manager
This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Principal Sales Operations Manager based in United States.
This role offers the opportunity to become a key operational leader within a fast-growing revenue organization.
You will own critical sales and post-sale processes that enable teams to operate efficiently and scale effectively.
Working across Sales, Customer Success, Account Management, and Revenue Operations, you will drive process adoption and operational excellence.
You will serve as a trusted partner for revenue teams by improving workflows, maintaining data accuracy, and supporting strategic initiatives.
The role requires a highly organized professional who thrives in a fast-paced environment with broad ownership and autonomy.
Your work will directly impact business performance, team productivity, and customer success outcomes.
This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Principal Sales Operations Manager based in United States.
This role offers the opportunity to become a key operational leader within a fast-growing revenue organization.
You will own critical sales and post-sale processes that enable teams to operate efficiently and scale effectively.
Working across Sales, Customer Success, Account Management, and Revenue Operations, you will drive process adoption and operational excellence.
You will serve as a trusted partner for revenue teams by improving workflows, maintaining data accuracy, and supporting strategic initiatives.
The role requires a highly organized professional who thrives in a fast-paced environment with broad ownership and autonomy.
Your work will directly impact business performance, team productivity, and customer success outcomes.
Accountabilities:
- Drive adoption of sales processes and operational best practices across revenue teams by communicating updates clearly, monitoring compliance, and identifying areas for improvement.
- Own pipeline review operations by ensuring CRM data quality, tracking follow-up actions, and proactively addressing data hygiene issues.
- Act as the primary operational resource for sales representatives and managers, supporting questions related to territories, account routing, workflows, and internal processes.
- Manage CRM support requests, perform data cleanup activities, and partner with technical teams to maintain strong data governance practices.
- Coordinate operational onboarding for new revenue team members, including systems access, process training, and playbook education.
- Partner with enablement teams to ensure training materials accurately reflect operational workflows and business processes.
- Support sales compensation operations by explaining compensation structures, answering questions, and creating resources that improve understanding and transparency.
- Build and maintain compensation documentation, including FAQs, examples, and reference materials for revenue teams.
- Provide operational support for customer renewal processes, including workflow coordination, documentation, reporting, and churn tracking.
- Partner with Customer Success and Account Management leaders to improve post-sale operations and resolve process challenges.
- Create recurring and ad hoc reports to provide revenue leadership with actionable insights across sales and customer operations.
- Identify opportunities to optimize workflows, improve efficiency, and support the continued growth of the revenue organization.
- 5–7 years of experience in Revenue Operations, Sales Operations, Customer Success Operations, or a related go-to-market operations role within a B2B SaaS environment.
- Proven ability to manage multiple operational areas while maintaining accuracy, responsiveness, and strong execution.
- Strong experience with Salesforce, including reporting, data management, process administration, and operational support.
- Solid understanding of sales compensation processes and the ability to explain compensation structures clearly to team members.
- Strong interpersonal skills with the ability to maintain trust while enforcing processes and operational standards.
- Highly organized, detail-oriented, and capable of independently managing priorities and deadlines.
- Comfortable using Excel and Google Sheets for reporting, analysis, and operational tracking.
- Experience supporting customer success or post-sale operational workflows is preferred.
- Experience working with sales compensation, support, and customer onboarding platforms such as SPIFF, Zendesk, and Rocketlane.
- Strong communication skills with the ability to collaborate across sales, customer success, leadership, and technical teams.
- Ability to work effectively in a flexible environment while taking ownership of initiatives from start to finish.
- Competitive base salary range of $130,000 – $167,000, plus annual bonus opportunities and stock options.
- Flexible work environment with the ability to work remotely, from an office location, or through a hybrid arrangement.
- Comprehensive benefits package including 100% employer-paid employee health coverage with vision, dental, and supplemental benefits.
- Flexible paid time off policy to support work-life balance.
- Home office stipend to help create a productive and personalized remote workspace.
- 12 weeks of fully paid parental leave for all employees, plus additional support for eligible parents.
- 401(k) plan with employer matching contributions.
- Opportunities for professional growth, development, and career advancement.
- The opportunity to make a meaningful impact on business operations and support a mission-driven organization.
- A collaborative team culture that values innovation, teamwork, and shared success.
As a Principal Sales Operations Manager, you will oversee the operational foundation of the revenue organization by improving processes, enabling teams, and ensuring accurate reporting across sales and post-sale functions.
Requirements:
The ideal candidate is an experienced revenue operations professional with strong analytical skills, operational discipline, and the ability to collaborate effectively with sales and customer-facing teams.