Account Manager

Account Manager LocationParisAddressRegus - Paris, 2 Rue Jean Lantier, Paris, Paris, 75001Employment TypeFull timeLocation TypeHybridDepartmentOperationsOur team shared’s mission is deploy AI agents to transform how patients and doctors connectWe believe healthcare shouldn’t be defined by missed calls, endless waiting lines, and overwhelmed staff. Patients and professionals deserve better.Vocca builds AI voice agents that answer every call instantly, schedule and reschedule appointments, and free up staff to focus on what matters most: care.Already trusted by 3500+ providers, we’re transforming the patient–provider relationship, one call at a time.Want to shape the future of healthcare?Join us !Discover our company culture and valuesHere is a product DemoMeet the teamArticle on our seed round of 5,5M$Your missionYou're joining the team as our first Strategic Account Manager, at the heart of our customer satisfaction, retention and expansion strategy.You are the main point of contact for our clients, which include health centers, hospitals, private practices, etc.Your objectives:Support clients from onboarding to success, on very concrete projects (automation, time savings, ROI)Build strong, trusted relationships with diverse stakeholders: medical secretaries, center managers, group leadershipMaximize the use of our AI, identify pain points, anticipate risks and trigger opportunities for upsell or expansionDemonstrate, for each client, Vocca's concrete impact: measurable savings in time and costs, but above all a tangible improvement in service quality and work comfort for teams in the field.⇒ You will be responsible for the satisfaction (CSAT), usage (100% adoption by secretaries) and loyalty (100% renewal) of the clients you support.Expected results1 month:Get trained on our product, our tools, our typical clients and the sector's challengesTake ownership of monitoring 3 to 5 active client centersSupport 1 to 2 deployments with the Operations and Product teams3 months:Manage a portfolio of 15 to 25 facilitiesTrack usage, impact and satisfaction metricsFormalize client feedback for product improvementsSet up effective follow-up routines (call, email, video, support)6-12 months:Contribute to structuring the CS playbook (onboarding, QBR, alerting…)Identify and trigger upsells or extensionsBe a driver in building a client-first cultureBe the key interface between the field and our Product / Sales teamsWho you areYou're the ideal candidate if…:you have at least 3 year of experience in Customer Success, Account Management or Consultingyou have a strong ability to communicate with very diverse profiles, especially non-technical ones…but you understand and appreciate tech challengesyou know how to organize yourself and have rigor and a sense of prioritization (you manage multiple clients in parallel)You want to build, learn fast and make an impactyou have perfect command of French, you have a good level of written and spoken EnglishAnd it's even better if:you have experience in healthcare, AI, B2B SaaS or the medical sectoryou know how to use Attio, Notion, Slack, Apolloyou already have an active network in healthcare (associations, groups, practitioners…)Recruitment Process:1️⃣ Discovery call (30 min) with our Talent Acquisition Manager2️⃣ Hiring Manager interview (45 min) with Julie, Head of Operations3️⃣ Case study (1hr) with Julie and Hugo, Deployment Manager3️⃣ Culture / founder fit (1hr), in the office, with Eliott, CEO and/or Hugo, CTO + coffee with the team4️⃣ Reference check5️⃣ Offer ! 🎉We aim to keep the process within 30 days. You’ll receive continuous feedback throughout.Why should you join Vocca?An entrepreneurial adventure, with a supportive, high-energy, execution-focused teamA product already live, with delighted customers in a fast-growing market (healthcare automation, voice AI)A true scaling phase, with everything still to buildReal responsibilities from day oneWe hire people, not roles.If you're excited about...