Support Corporate & Investment Bank clients by delivering timely, accurate transaction processing and responsive exception management in Wholesale Payments. Strengthen controls and efficiency through disciplined risk awareness, automation, and high-quality client service.
As a Transaction Processing Specialist within Wholesale Payments Operations (Corporate and Investment Bank), you ensure end-to-end transaction management is completed on time and accurately for clients. You resolve exceptions and client inquiries, providing subject matter expertise while maintaining a strong control mindset and escalating risks appropriately. You also support daily regulatory reporting and remediation activities and lead process improvement and automation opportunities to enhance efficiency and quality.
Job Responsibilities
- Execute assigned transaction processing tasks accurately and within required timelines and cutoffs.
- Resolve exceptions and client inquiries promptly, providing clear updates and driving items to closure.
- Manage assigned work independently with minimal supervision, demonstrating ownership and accountability.
- Identify process issues and risks that could impact the organization, escalating concerns through appropriate channels.
- Interpret legal language in documents to assess impact to the firm and determine required processing actions.
- Perform daily regulatory reporting tasks and remediation activities as required, ensuring completeness and accuracy.
- Drive process improvements and automation initiatives to improve controls, efficiency, and client outcomes.
Required qualifications, skills and capabilities
- Bachelor’s degree with understanding of financial services products, processes, and operational workflows
- Strong analytical skills, attention to detail, and ability to deliver high accuracy under deadlines
- Excellent written and verbal communication skills with strong client focus and customer care practices
- Strong computer skills including Excel, Word, PowerPoint, Outlook and flexibility to work during US hours
Preferred qualifications, skills and capabilities
- Experience in middle office or back office operations
- Experience managing exceptions and reconciliations in a controls-focused environment
- Demonstrated ability to lead process improvement or automation initiatives independently
- Experience providing subject matter support to clients and internal stakeholders