This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for an IT Ops Engineer based in India.
This is a high-impact IT Operations role in a fast-scaling, fully remote environment supporting a distributed team of around 75 employees. You will own end-to-end IT operations, ensuring seamless employee onboarding, device management, and day-to-day technical support across the organization. The role blends traditional IT support with modern automation, giving you ownership of tools, workflows, and systems that directly shape operational efficiency. You will work closely with security and finance stakeholders to ensure strong governance, compliance, and cost optimization across the tech stack. A key part of the role involves building scalable automations and internal tools using APIs and LLMs to eliminate repetitive manual work. This is an ideal position for someone who enjoys both hands-on IT support and engineering solutions that scale. You will operate in a highly collaborative, remote-first setup where documentation, clarity, and ownership are essential.
This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for an IT Ops Engineer based in India.
This is a high-impact IT Operations role in a fast-scaling, fully remote environment supporting a distributed team of around 75 employees. You will own end-to-end IT operations, ensuring seamless employee onboarding, device management, and day-to-day technical support across the organization. The role blends traditional IT support with modern automation, giving you ownership of tools, workflows, and systems that directly shape operational efficiency. You will work closely with security and finance stakeholders to ensure strong governance, compliance, and cost optimization across the tech stack. A key part of the role involves building scalable automations and internal tools using APIs and LLMs to eliminate repetitive manual work. This is an ideal position for someone who enjoys both hands-on IT support and engineering solutions that scale. You will operate in a highly collaborative, remote-first setup where documentation, clarity, and ownership are essential.
Accountabilities:
- Manage day-to-day IT support operations for a growing remote team, resolving a high volume of tickets related to access, devices, accounts, and general technical issues.
- Own the full device lifecycle including procurement, configuration, deployment, tracking, and recovery of company laptops.
- Design, build, and maintain automations across tools such as identity management, ticketing systems, communication platforms, and workflow automation tools to reduce manual workload.
- Develop and maintain internal scripts and tools leveraging APIs and LLMs to streamline onboarding, ticket triage, documentation, and IT workflows.
- Support IT governance and compliance activities including access reviews, audit evidence collection, and enforcement of security policies in collaboration with stakeholders.
- Manage and optimize core IT systems such as identity providers, endpoint management platforms, security tools, and collaboration suites.
- Execute employee onboarding and offboarding workflows with speed, accuracy, and consistency while maintaining detailed documentation and runbooks.
- 3+ years of experience in IT operations, IT support engineering, or similar roles in remote or distributed environments.
- Hands-on experience managing MDM solutions for Apple-heavy environments (e.g., Kandji, Jamf, Intune, or similar tools).
- Strong experience with identity and access management systems (Okta or equivalent), including SSO, SCIM provisioning, and lifecycle policies.
- Proven scripting ability in Python, JavaScript, or Bash, with experience working with APIs rather than only using pre-built tools.
- Experience with endpoint security tools such as SentinelOne or equivalent EDR platforms.
- Hands-on experience building automations using iPaaS tools such as Zapier or similar platforms.
- Demonstrated experience integrating or using LLM APIs (e.g., OpenAI, Anthropic, Gemini) to automate operational workflows.
- Familiarity with IT compliance frameworks (e.g., SOC 2, ISO 27001), including audit support and access control processes.
- Experience managing remote device fleets, including logistics for shipping, retrieval, and lifecycle tracking.
- Strong written communication skills, with the ability to document processes and collaborate effectively in asynchronous, remote-first environments.
- Fully remote work environment with flexibility and autonomy.
- Opportunity to work at the intersection of IT operations, automation, and AI-driven tooling.
- High ownership role with direct impact on scaling internal systems and processes.
- Exposure to modern SaaS, security, and productivity tool stacks.
- Collaborative and fast-paced environment focused on continuous improvement.
- Opportunity to build and ship internal tools that meaningfully reduce operational workload.