Manager, Communications – AI and Innovation

Work Location:

Toronto, Ontario, Canada

Hours:

37.5

Line of Business:

Communications

Pay Details:

$96,900 - $136,800 CAD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Job Description:

Tell the story shaping the future of banking

AI is transforming how work gets done, how decisions are made, and how clients experience financial services. At TD, we’re not just adopting AI – we’re building it responsibly, embedding it at scale, and using it to create real impact for clients, colleagues, and communities.

We’re looking for an experienced strategic communicator to help define and deliver TD’s AI voice – someone who can turn complex innovation into clear, compelling stories that resonate. This is an opportunity to sit at the intersection of technology, business, and reputation – and help shape how one of North America’s largest banks shows up in a rapidly evolving space.

What you’ll do

You’ll lead communications for TD’s AI business, translating strategy into stories that build trust, credibility, and share of voice.

• Shape TD’s AI narrative: Bring our AI strategy to life through clear, human-centered storytelling across internal and external channels
• Drive media impact: Lead a proactive, always-on media program – pitching stories, responding to opportunities, and building relationships that position TD as a trusted AI leader
• Partner with senior leaders: Provide strategic counsel and develop internal communications that elevate executive voice and thought leadership
• Bring an outside-in lens to the Bank's AI narrative and communications, identifying emerging trends to stay relevant and ahead of the conversation
• Create content that lands: From media pitches and LinkedIn posts to briefing notes and events, craft content that connects with diverse audiences
• Elevate thought leadership, advancing TD's position as a trusted leader in AI by uncovering opportunities to contribute to the broader industry dialogue
• Translate complexity into clarity: Turn technical concepts into accessible, relevant stories that resonate with clients, colleagues, and stakeholders
• Navigate issues with confidence: Provide guidance on reputational risk and support leaders through complex or fast-moving situations
• Measure and evolve: Use insights and analytics to continuously refine messaging and maximize impact
• Collaborate across the bank: Work closely with AI2, Layer 6, Corporate Communications, and business partners to ensure alignment and consistency
• Extend reach through partners: Manage external agency relationships to amplify earned, owned, and paid outcomes

What you bring

• 7–12 years of experience in corporate communications or an agency environment
• Proven strength in media relations – both proactive storytelling and reactive issues management
• Experience working with technology, innovation, or AI-related topics (or a strong ability to get up the curve quickly)
• Exceptional writing skills and a strong instinct for what makes a story land
• Ability to take complex ideas and make them simple, relevant, and engaging
• Experience advising senior leaders and navigating sensitive or high-stakes communications
• Proven ability to develop and deliver internal communications that engage and inform colleagues
• Strong collaboration skills and comfort operating in a fast-moving, matrixed environment
• Curiosity, creativity, and a bias to action – you’re someone who sees opportunity and runs toward it

Who you are

You’re equal parts strategist and storyteller. You’re energized by new ideas and emerging technologies, but grounded in what matters most: clarity, credibility, and impact. You’re someone who can zoom out to shape the narrative—and zoom in to craft the perfect sentence.

Most importantly, you’re excited by the opportunity to help define how AI is understood inside and outside the bank.

Who We Are:

TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we strive to make every interaction, product, and experience remarkably human and refreshingly simple for over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to foster deeper relationships, ensure disciplined execution, and build a simpler, faster banking experience. TD is deeply committed to being a leader in client experience, that is why we believe that all colleagues, no matter where they work, are client facing. Together, we are reimagining what banking can be for our clients, colleagues and communities.

Our Total Rewards Package
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. Learn more

Additional Information:
We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home.

Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements.

Colleague Development

If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities.

If you’re passionate about helping clients and building deep, lasting relationships, TD offers diverse career paths where you can grow your expertise and make a meaningful impact.  

We're committed to your success and foster a respectful workplace where diverse perspectives are valued, everyone has fair opportunities to grow, and you can unlock your full potential to achieve your career goals. Here at TD, we hire and develop the best.

Training & Onboarding
We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.

Interview Process 
We’ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation
Your accessibility is important to us. Please let us know if you’d like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.

We look forward to hearing from you!

Language Requirement (Quebec only):

Sans Objet