Help shape how Card Risk performance is measured, governed, and communicated across the business. In this role, you’ll support highly visible reporting deliverables, strengthen controls and validation routines, and partner closely with Technology and Risk Architecture to resolve issues and enhance reporting platforms. You’ll gain broad exposure to portfolio management, collections, recession readiness, acquisitions, and consumer health insights. If you’re analytical, detail-oriented, and motivated by impact, this is an opportunity to build a strong risk analytics and reporting foundation.
As a/an Card Risk Analytics and MIS Reporting - Associate in Card Risk Reporting (Card Risk Analytics & MIS Reporting), you will support the end-to-end execution of Card Risk reporting and MIS deliverables through strong operating discipline, data stewardship, validation routines, and effective partnership with Technology and key stakeholders.
You’ll help ensure reporting is accurate, timely, well-controlled, and clearly documented—while contributing to enhancements in processes, tools, and reporting content. This role provides meaningful visibility through ownership and support of key management information outputs, including highly visible MIS deliverables such as the Card EMR.
Job Responsibilities:
- Maintain and track team and BCBS deliverables, including SLA adherence, milestones, and validation checkpoints.
- Execute reporting change management and validation processes, ensuring required evidence and artifacts are complete and audit-ready.
- Validate recurring and ad hoc reporting outputs by performing data checks, trend reviews, and reasonability assessments to identify anomalies early.
- Support data management activities using RAS, building working knowledge of data sources/inputs and best practices for data documentation and lineage.
- Assess data criticality and help define business requirements for data quality rule monitoring, including review and disposition of rule breaches.
- Investigate report and data issues, coordinating with IT/Technology partners to diagnose root causes and drive timely resolution.
- Manage the Card Risk Reporting Portal user lifecycle, including user registration, access provisioning, and access maintenance.
- Coordinate with Risk Architecture on UAT planning and execution for portal releases, including test case support and validation of release outcomes.
- Create and maintain periodic MIS reporting and respond to ad hoc requests with clear, well-structured analysis and outputs.
- Own components of highly visible MIS deliverables (e.g., Card EMR), ensuring accuracy, consistency, and timely distribution.
- Document processes, controls, job aids, and reporting procedures to improve standardization, transparency, and operational resilience.
Required Qualifications, Capabilities, and Skills:
- Hold a BA/BS and have minimum 1 years of experience in business management, project management, analytics, reporting, or a related role.
- Demonstrate experience working with data (e.g., sourcing, validating, reconciling, or documenting data for reporting/analytics use).
- Apply strong analytical, interpretive, and problem-solving skills to translate complex issues into practical solutions.
- Exhibit strong attention to detail and a controls mindset, with ability to follow procedures and maintain high-quality evidence/artifacts.
- Communicate clearly in writing and verbally, with the ability to summarize findings and present to senior stakeholders.
- Prioritize effectively and perform under pressure while meeting deadlines for recurring deliverables and time-sensitive requests.
- Collaborate well across teams (Business, Technology, Risk Architecture) to resolve issues and execute change initiatives.
- Use Microsoft PowerPoint proficiently to create clear, executive-ready materials.
- Use Microsoft Excel proficiently (e.g., pivot tables; Essbase experience).
Preferred Qualifications, Capabilities, and Skills:
- Leverage SAS and/or Python for analysis and reporting automation; experience with Alteryx and/or Tableau.
- Bring experience with requirements documentation, process documentation, job aid development, and change management.
- Support UAT testing, test execution, and release validation for reporting platforms or data products.
- Perform data validation and data quality monitoring, including investigation and disposition of rule breaches.
- Demonstrate familiarity with risk management and governance concepts and operating procedures.
- Show knowledge of data reporting practices (e.g., MIS reporting, report distribution controls, metric definitions, and documentation standards).
- Possess credit card/consumer lending business knowledge (e.g., acquisitions, portfolio management, collections, or consumer health indicators).