Customer Support Specialist (Night Shift)

Customer Support Specialist (Night Shift) LocationVilniusEmployment TypeFull timeLocation TypeHybridDepartmentCustomer SupportWhy Sintra?50,000+ small business owners use Sintra every day. Not because it's another SaaS tool — but because our AI helpers actually feel like teammates. They reply to customers, post on social media, analyze data, and much more. For someone running a business alone, this is the first time they've had help that actually helps.We've built something people care about. Now we need to make it great.What you'll do:Handle customer inquiries across support channelsResolve issues quickly and accuratelyContribute to a seamless overall customer journeyBuild and maintain support automationsCollaborate closely with the development team on technical or complex casesDocument feedback and escalate issues as needed‍Who we're looking for:At least 1 year of experience in customer service, ideally in B2B SaaS or consumer products.Ability to work night shifts (01:00 AM to 09:00 AM) on a shift-based schedule.Proficiency in English at a professional (or ideally bilingual or native) level.Experience in building automations and workflows would be an advantage.High energy, proactive mindset, and a readiness to assist.Salary range: €2,200-2,600/month gross, depending on experience.BenefitsEquity package: share in the company’s long-term success through an equity plan that rewards your impact and commitment.Flexible working model: enjoy a flexible approach to work that supports a healthy balance between your professional and personal life.Private health insurance: comprehensive private health coverage to support your well-being.Workout sessions with a personal trainer: access guided workout sessions with a personal trainer to help you stay active, healthy, and motivated.Daily office-provided lunch: fresh, complimentary lunch provided in the office every workday to keep you energized and focused.By submitting your application you confirm that you have read and understood our Privacy Notice for Job Candidates: https://bit.ly/4b9hhlEApply for this Job